SOURCE: HfS Research

HfS Research

April 19, 2011 13:05 ET

HfS Research Unveils Revolutionary Price-Benchmarking Practice for Business Process Outsourcing Services

Leading Research Organization HfS Research Becomes the First Analyst Firm to Provide Enterprises With Price-Benchmarking Data Specific to Business Process Outsourcing

NEW YORK, NY and LONDON--(Marketwire - Apr 19, 2011) - HfS Research (http://www.HfSresearch.com), the leading research analyst firm covering global outsourcing and shared services strategies, today launched the research industry's first price-benchmarking practice, the HfS BPO PriceIndicator™, to cover business process outsourcing (BPO) functions. These include business processes specific to Finance and Accounting, Procurement, Human Resources and industry-specific outsourcing functions, such as healthcare, insurance and banking.

HfS BPO PriceIndicator™ delivers real-time price benchmarks for supporting enterprises with new BPO engagements and contract renegotiations. HfS analysts mine data from HfS Research's BPO contract database of more than 800 current contracts, to produce price ranges for the different staffing roles across 12 major outsourcing destination countries. In addition, on an ongoing basis, HfS analysts track and analyze local labor rates, exchange-rate fluctuations, service provider margins, real estate and IT infrastructure costs, tax and benefit charges, in addition to any other costs that running an integrated service entails, to produce the most accurate and current lens into today's BPO pricing.

Commenting on today's launch, HfS Research Principal Analyst responsible for price-benchmarking and data analytics, Jamie Snowdon, said, "Examining all associated costs and estimating the margins is the only ethical way to gauge BPO pricing effectively. The built-in feedback loop, with both buyers and providers, continuously updates and validates the number, while furthering our understanding of the pricing dynamics."

HfS BPO PriceIndicator™ is aimed at providing HfS Research's enterprise clients with the following benefits:

  • Real-time price benchmarks for supporting new BPO deals and renegotiations
  • Vital data on geographical locations
  • Data for modeling "what-if" scenarios that consider different headcounts, staffing-levels and geographies
  • A predictive indicator of wage volatility inside a given country

Also commenting on the new service launch, HfS Research Founder and CEO, Phil Fersht, added, "Outsourcing clients have long been crying out for reliable, real-time price-benchmarking for their business processes, and we've worked tirelessly to develop the industry's first comprehensive real-time database to support them, with our on-call analyst program. Our aim at HfS is to provide our research subscription clients with an unrivalled knowledge experience in global sourcing, where they can access on-call analyst experts, network with seasoned industry peers through our HfS 25 executive council, access our exhaustive written research, in addition to getting the price-benchmarking support they need."

Further information on the HfS BPO PriceIndicator™ methodology can be accessed at http://www.hfsresearch.com/priceindicator.

HfS has cemented a reputation for unbiased, profoundly honest and unvarnished analysis of outsourcing and shared services dynamics to support business leaders in today's global environment. In just over one year, HfS has rapidly grown to house a global team of analysts that can support clients with in-depth regional, industry-specific and business process-specific expertise and insight.

About HfS Research

HfS Research (www.HfSResearch.com) is the foremost research analyst firm and social networking community, focused on helping enterprises make complex decisions with their business process operations, IT outsourcing and shared services strategies. It has the largest audience and regular following in today's global sourcing industry.

With 50,000 subscribers, HfS Research provides the most impactful and frequently-visited global collaborative community platform in the global services industry, providing rapid and insightful commentary, analysis and debate of enterprise outsourcing and shared services dynamics. The organization is unique in the fact that it integrates personable social networking with market research and expert advisory services.

The HfS Research mission is to provide a unique environment for collective research, opinion, experience and knowledge across the global outsourcing industry to help enterprises explore new performance thresholds. Led by industry expert Phil Fersht, the HfS Research team is a multi-disciplinary group of analysts across North America, Europe and Asia/Pacific regions, with deep domain knowledge in business process outsourcing, information technology services and cloud business services.

Launched in 2007, HfS Research's acclaimed blog Horses for Sources has more than 120,000 monthly visitors across the global outsourcing industry, and is widely recognized as the leading destination for collective insight, research and open debate of industry issues and developments. The HfS LinkedIn community, The BPO and Offshoring Best Practices Forum, is thriving with over 12,500 industry professionals sharing views and information daily. You can access information about HfS at HfSResearch.com and on Twitter at www.twitter.com/horses4sources.

To learn more about HfS Research, please email research@HfSResearch.com.