Contact Center Employer of Choice

Contact Center Employer of Choice

October 10, 2008 11:30 ET

Hilti North America Receives Gold Contact Center Employer of Choice® Certification Award

TULSA, OKLAHOMA--(Marketwire - Oct. 10, 2008) - CCEOC Inc. announced today that the Hilti Customer Service Contact Center operation has achieved the prestigious Gold level Contact Center Employer of Choice® (CCEOC) designation. More than 240 employees from two sites located in Tulsa, Okla., and Mississauga, Ontario, participated in the certification assessment.

Hilti's Customer Service team joins an elite group of contact centers recognized by this unique designation. Through the Contact Center Employer of Choice® certification program, Hilti Customer Service will be able to address key areas for improvement that will have sustained impact on its culture. Being recognized as a certified Contact Center Employer of Choice® creates positive brand recognition and global positioning as a people-focused organization.

"Hilti's Customer Service group has a passion for people," said Jeff Doran, President of CCEOC Inc. "Hilti is very focused on being an employer of choice at all levels of the organization. Achieving the CCEOC designation in the North American Customer Service division shows a tremendous commitment to providing a great work experience for their employees and a great service experience for their customers."

There are four levels to the designation: Bronze, Silver, Gold and Platinum. Hilti has achieved the Gold level designation on the first assessment. This is an outstanding accomplishment. As a Gold level Contact Center Employer of Choice®, Hilti Customer Service is now recognized as an industry leader and one of the best contact centers to work for in North America. The designation is valid for 12 months. Companies are evaluated on an annual basis to determine their CCEOC standing for that year.

The results of the certification assessment have provided a new perspective on how to address key challenges in the customer service environment. Through the programs' in-depth reporting and analysis, management has a clear understanding of key employee motivation and satisfaction drivers and what to do to improve.

"Being CCEOC certified identifies Hilti's Customer Service team as an employer of choice and one of the best organizations to work for in the country," said Amy Cole, Vice President of Customer Service. "This is truly an outstanding accomplishment for Customer Service and something we can all be proud of. It is exciting to see how enthusiastic our team members are about the organization they work for. This designation provides the extra recognition the Customer Service team deserves."

The Contact Center Employer of Choice® award is the industry standard for recognizing and branding people-centric contact centers. The designation levels are determined by employee opinion, not management perception. Contact centers of any size, type or geographic location can be assessed to determine their CCEOC standing. Certified contact centers include FedEx, CAA, The Shopping Channel, Scotiabank, AIR MILES, Neteller, Rogers Communications, CIBA Vision and Roche Diagnostics ACCU-CHEK, Davis & Henderson - to name a few.

Through a proprietary assessment, a contact center can quickly determine if it meets the qualification standards. Once the designation is achieved, the contact center is profiled on the CCEOC corporate Web site,, receives a prestigious framed certificate and is promoted through various print and electronic media.

About Hilti

The Hilti Group is a world leader in developing, manufacturing and marketing added-value, top-quality products for professional customers in the construction industry and building maintenance. Hilti expertise covers the areas of gas and powder-actuated fastening, drilling and demolition, diamond coring and cutting, measuring, firestopping, screw fastening, adhesive and mechanical anchoring, and strut and hanger systems. More company information is available at

Founded in 1941, Hilti has more than 20,000 employees and operates in more than 120 countries worldwide. Worldwide headquarters are located at Schaan, the Principality of Liechtenstein. Hilti North America headquarters are located in Tulsa, Okla.

About CCEOC Inc.

CCEOC Inc. is an experienced team of contact center experts, academics and analysts. CCEOC provides a wide variety of innovative programs to help build high-morale, high-performance contact center operations.

CCEOC Inc. administers and delivers the Contact Center Employer of Choice® Certification and Development program - the standard in building and branding people focused contact centers. Regional, national and international operations have been recognized through this unique initiative. CCEOC experts work with clients at all levels to develop and advance their corporate cultures. For more information on the Contact Center Employer of Choice® Certification program or to find out more about CCEOC education and development services, please email or call 416 886-7007.

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