SOURCE: Hold-Free Networks

September 13, 2011 00:01 ET

Hold-Free Networks Launches at DEMO Fall 2011

Gives Enterprises the Ability to "Put a Pretty Face" on Customer Service

SANTA CLARA, CA--(Marketwire - Sep 13, 2011) - Hold-Free Networks has announced the launch of its Web 2.0 Customer Service Solution at DEMO Fall 2011, being held today through Thursday at the Silicon Valley Hyatt Regency.

"Some of the truly iconic companies in technology launched right here at DEMO," said Hold-Free Networks CEO Lance Fried. "We are honored to be a part of this event and plan to leave a memorable mark by solving one of the most frustrating problems experienced by consumers and enterprises today."

According to CNN, the number one consumer complaint is waiting on hold to speak with a real person. Hold-Free Networks solves this problem by putting an end to the familiar frustration of searching for a Toll-Free number to dial, navigating through confusing touch tone menus, repeatedly entering account data, and then waiting on hold for assistance. This is replaced by an experience in which the consumer presses a couple of buttons on a Smartphone application, Website, or social media page -- and then receives a call from an agent who already knows the consumer's name and reason for requesting support.

Hold-Free's patent-pending technology makes this possible and "puts a pretty face on customer service," without requiring any integration with legacy contact center systems. Hold-Free's fully hosted Software-as-a-Service (SaaS) solution for enterprises includes modules for Sales, Service, Social Networking, and Security. Hold-Free improves customer satisfaction and delivers a tangible Return on Investment (ROI) for banks, airlines, insurance carriers, technology providers, and other enterprises by making self-service features more effective, shortening handle times, and eliminating misdirected interactions.

"We are pleased that Hold-Free Networks has chosen our event for their launch," said Matt Marshall, executive producer, DEMO. "I had the opportunity to try out their service and what a great experience to have an informed customer service agent ring my smartphone, rather than waiting on the line listening to elevator music. I can't wait until my bank has this service."

About Hold-Free Networks
Hold-Free Networks was founded in 2009 to redefine the modern customer service experience. Headquartered in San Diego, California, Hold-Free's management team has over 150 years of combined experience in the contact center industry. The company is a member of the prestigious CommNexus Incubator Program. To learn more about Hold-Free Networks, visit www.holdfree.com.

About DEMO
Produced by the IDG Enterprise events group, the worldwide DEMO conferences focus on emerging technologies and new products innovations, which are hand selected from across the spectrum of the technology marketplace. The DEMO conferences have earned their reputation for consistently identifying cutting-edge technologies and helping entrepreneurs secure venture funding and establish critical business. For more information on the DEMO conferences, visit http://www.demo.com/.

Contact Information

  • Hold-Free Networks Media Contact:
    Email: Email Contact
    Phone: 1-877-413-1911 x101

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