SOURCE: Hold-Free Networks

Hold-Free Networks

October 11, 2011 00:00 ET

Hold-Free Networks Makes News on First Day of CTIA Enterprise & Applications, Appoints Wendell Black as President of Sales & Business Development

SAN DIEGO, CA--(Marketwire - Oct 11, 2011) - Hold-Free Networks, the leading provider of Web 2.0 Customer Service solutions, announced today at CTIA Enterprise & Applications that Wendell Black has joined the company as President of Sales and Business Development.

Wendell Black is a veteran of the contact center industry who has held previous leadership posts at Contactual, Oracle, Telephony@Work, and Aspect. In his most recent position, Wendell played an instrumental role in the success of Contactual which led to its recent acquisition by 8x8, Inc.

"I had the opportunity to work with Wendell when I was at Telephony@Work," said CEO Lance Fried. "We realize how fortunate we are to have him on our team and know that our enterprise clients and channel partners are going to benefit from Wendell's unparalleled expertise."

Hold-Free Networks solves the problem of the "customer service maze" by eliminating the frustration of searching for a Toll Free number, navigating through confusing touch tone menus, repeatedly entering account information, and then being forced to wait on hold. This is replaced by an experience in which the consumer presses a couple of buttons on a Smartphone application -- and then receives a call from an agent who already knows the consumer's name and reason for requesting support.

Hold-Free's fully hosted Software-as-a-Service (SaaS) for enterprises includes modules for Sales, Service, Social Networking, and Security. Hold-Free improves customer satisfaction and delivers a tangible Return on Investment (ROI) for banks, airlines, insurance carriers, technology providers, and other enterprises by making self-service features more effective and by shortening handle times and eliminating misdirected interactions.

"My sense is that the contact center market is about to undergo a major transformation," said Wendell Black. "With the convergence of technologies, enterprises are going to have to rethink their strategies in order to meet customer expectations. I am very excited to be reunited with these talented colleagues at Hold-Free so that we can help put a pretty face on customer service."

About Hold-Free Networks
Hold-Free Networks was founded in 2009 to redefine the modern customer service experience. Headquartered in San Diego, California, Hold-Free's management team has over 150 years of combined experience in the contact center industry. To learn more about Hold-Free Networks, visit holdfree.com.

Contact Information

  • Media Contact:
    Hold-Free Networks
    Email: Email Contact
    Phone: 1-877-413-1911 x101

Webosphere

Keyword Cloud

View Website