October 17, 2014 07:23 ET

Holidaying Like It's 1999 Because We Don't Understand Cheaper Roaming Charges

83% either under or over-estimate cost of new EU roaming charges

While the exotic few download from a snow-scooter, or even at a French brothel, the majority of us wait until we're back at the hotel to search the net on hols...

BATH, UNITED KINGDOM--(Marketwired - Oct. 17, 2014) - Most holiday makers are not making the most of their smartphones or tablets abroad despite over 70% owning an iPhone, iPad or similar, according to specialist property website FrenchEntrée.

A few adventurous souls have downloaded Apps, videos or searched the internet on a snow-scooter in Finland, while walking the Great Wall of China, out in the Sahara Desert, or even in a French brothel. Others have successfully searched while diving off the Great Barrier Reef, scaling mountains, or on safari.

75% however stick to the hotel when it comes to looking things up online, says FrenchEntrée.

60% are not aware of changes in EU countries, including France, Spain and Italy, which capped roaming charges on mobile devices.

83% either over or under-estimated how much it would cost, and only 30% who understand the changes are more relaxed about undertaking internet searches as a result.

Guy Hibbert, Managing Director of FrenchEntrée, says, "Despite most of us taking our devices away with us, many are simply not taking advantage of adhoc events or amazing restaurant offers abroad, because of our lack of understanding and misperceptions about roaming charges."

Holiday online habits:

  • Just 6% undertake searches while out and about in a foreign country, or travelling by car or by train.
  • Only 1% look up information on the internet while on the beach.
  • While 35% take a smart device on holiday to stay in contact with friends and family, 15% do so to keep on top of things at the office, with 26% saying they take it with them to search for interesting places to visit en vacances.

5% take technology in case of a travel or health emergency and 3% specifically take their mobile or tablet to check train, plane and ferry times.


Over 60% of respondents were British. Over 8,000 were questioned, 230 responded. EU roaming caps, introduced in July 2014, are: 19 Euro cents to make a call, 6 Euro cents to send a text.

FrenchEntrée is the French property market specialist for foreign buyers.

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