BOSTON, MA--(Marketwire - October 9, 2008) - In the newly released benchmark report, "SOA
Governance: Separating Success From Chaos," Aberdeen Group, a Harte-Hanks
Company (
NYSE:
HHS), found that Best-in-Class organizations realized a 18%
decrease in operating expenses as a direct result of establishing
comprehensive SOA governance -- an average reduction in costs that is 127%
greater than all other organizations. To obtain a complimentary copy of the
report, visit:
http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=4668.
This report examined and analyzed organizations' planning, deployment, use,
security, and management of their Service Oriented Architectures' (SOA) to
provide a roadmap for constructing a holistic, business-advancing SOA
governance initiative. As part of their comprehensive governance
initiatives, Best-in-Class organizations were 93% more likely than Laggards
to incorporate defect tracking and reporting tools to support their SOA
governance initiative. Using tools that track and report defects in the SOA
infrastructure allows organizations to significantly reduce the costly
timeframe existing between problem identification and problem resolution.
In addition, the Best-in-Class are over 6 times as likely as the Industry
Average to use SOA performance reporting software. By incorporating
technology that provides visibility into how services are performing, their
defects, and subsequent remediation prioritization, Best-in-Class
organizations are 108% more likely than Laggards to report a decrease in
integration costs.
"As the sophistication of SOA technologies advances, organizations are
realizing the potential impact an SOA governance strategy can have on their
ability to provide their customers with higher quality deliverables, in
less time, and with an improved level of service," said Stephen Walker,
senior associate, Aberdeen. "Measuring the success of the overall SOA
governance initiative by the impact it has on customers allows
organizations to quickly react to problems that negatively impact service
and quality. In addition to customer retention, pursuing a customer-centric
strategy is critical when attracting new clients. By pursuing an SOA
governance strategy that places an emphasis on increasing customer service,
through both measuring how satisfied existing customers are and ensuring
reliable service by constantly monitoring and improving applications,
Best-in-Class organizations were able to reduce application development
time by 21%; a reduction that is 124% greater than all others."
The report first identifies how Best-in-Class organizations structure and
govern internal capabilities and technology solutions to maximize the
benefits of their SOA frameworks, then provides a roadmap of actionable
recommendations for companies seeking to incorporate SOA into their
business for the first time, or optimize the effectiveness of their current
initiative.
A complimentary copy of this report is made available due in part by the
following underwriters: iTKO and Layer7 Technologies. To obtain a
complimentary copy of the report, visit:
http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=4668.
To access all of Aberdeen's complimentary research, please visit :
http://research.aberdeen.com.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market
intelligence that delivers demonstrable results. Having benchmarked more
than 30,000 companies in the past two years, Aberdeen is uniquely
positioned to educate users to action: driving market awareness, creating
demand, enabling sales, and delivering meaningful return-on-investment
analysis. As the trusted advisor to the global technology markets,
corporations turn to Aberdeen™ for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in
context for the global direct and targeted marketing company. Aberdeen's
analytical and independent view of the "customer optimization" process of
Harte-Hanks (Information - Opportunity - Insight - Engagement -
Interaction) extends the client value and accentuates the strategic role
Harte-Hanks brings to the market. For additional information, visit
Aberdeen
http://www.aberdeen.com or call (617) 723-7890, or to learn more
about Harte-Hanks, call (800) 456-9748 or go to
http://www.harte-hanks.com.
© 2008 AberdeenGroup, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897
www.aberdeen.com
Contact Information: Media Contact:
Stephen Walker
Aberdeen Harte-Hanks
(617) 854-5349
Stephen.walker@aberdeen.com