SOURCE: 1insurer


June 01, 2016 11:15 ET

Homesite Group Inc. Finds Success With 1insurer Claims

FARMINGTON, CT--(Marketwired - June 01, 2016) - 1insurer is pleased to announce Homesite Group Inc. (Homesite), a fully-owned subsidiary of American Family Mutual Insurance Company (American Family), has achieved increased scalability and greater operational efficiencies through an implementation of 1insurer Claims, a component of the 1insurer suite.

Homesite, a national, full-service property insurer focused on term life, small business, flood, homeowners', condominium and renters' lines of business, worked collaboratively with 1insurer to implement and deploy 1insurer Claims as the foundation for the internally-labelled Homesite Claims Management System (CMS). The main business driver was to be able to leverage business partners and customers more effectively to positively affect cycle times and achieve better scalability during catastrophic events. Homesite continuously and proactively prepares for catastrophic events to ensure maximum responsiveness to customer needs in even the most challenging of circumstances.

"The collaboration with 1insurer allows Homesite to minimize redundant or duplicative claims processes," said Grace Hanson, senior vice president and chief claims officer for Homesite. "This means it is easier for us to continue to reduce costs while enabling seamless customer self-service for claims reporting and flexibility around high-volume reporting events, like large catastrophes."

In addition, Homesite and 1insurer worked together to:

  • Allow customers and business partners to report claims directly and seamlessly eliminating manual-re-keying and expediting the claims handling process; and
  • Institute automatic routing of claims to specialized adjusters based on predetermined criteria.

"We have a very collaborative working relationship with both the Homesite business and IT teams and this is demonstrated in the efficiencies we've been able to create together," said Euan King, president, North America for 1insurer. "Utilizing 1insurer Claims as the foundation for a larger efficiency-focused project has allowed Homesite to streamline internal operations for the benefit of both internal and external customers. After all the hard work, it is very gratifying to see Homesite's accomplishments recognized and included in the case study round for the Novarica Impact Awards this year."

About 1insurer
1insurer is a global provider of software-led solutions to insurers for more effective policy, claims management and analytics. Part of Carlyle Group, a global alternative asset manager with $188 billion of assets under management, the 1insurer Suite is operating in 8 of the top 10 global insurance markets across 4 continents. In every market, 1insurer's technology empowers insurers to deliver better, faster results, making us the global partner of choice for locally delivered insurance solutions.


About Homesite

Founded in 1997, Homesite Insurance was the first company to enable customers to purchase insurance directly online, during a single visit. Since then, we've continued to innovate at the pace of our customers and their changing expectations. One thing that's stayed the same since our founding: our commitment to our customers, partners and employees. Homesite offers insurance coverage for Home, Renters, Condo, Small Business, Term Life and Flood.


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Contact Information

  • Inquiries:
    1insurer PR Contact:
    Jennifer Overhulse
    Principal Owner
    St. Nick Media Services
    Tel: 859.803.6597

    Homesite Media Contact:
    Sayonada Thomas 
    Homesite Insurance
    Tel: 617.960.1699