SOURCE: Avaya

Avaya

September 20, 2016 09:00 ET

Hong Kong MTR Ensures Rapid Response With Avaya Collaboration Solutions

HONG KONG, CHINA--(Marketwired - September 20, 2016) - For Hong Kong MTR Corporation, which transports more than 5.5 million passengers every working day, effective team collaboration is critical to delivering an outstanding passenger experience and ensuring rapid response to any incident, including potential security threats. Hong Kong MTR deployed Avaya Team Engagement and video solutions to connect staff across 87 stations and allow them to work together more effectively.

Hong Kong MTR was established in 1975 to construct and operate an urban metro system to help meet Hong Kong's public transport requirements. The corporation has expanded significantly since its founding more than 40 years ago, especially with the merger of the Kowloon-Canton Railway Corporation in 2007.

With the support of Avaya and its partner in this project, Hong Kong Telecom, Hong Kong MTR upgraded its communications platform to an IP architecture. Due to the capability of the Avaya solution to support both IP and traditional phones, Hong Kong MTR was able to move to the new architecture while retaining digital phones at many work spaces, protecting its existing investment and ensuring higher reliability.

The Avaya solutions are benefiting Hong Kong MTR in a number of ways:

  • With the help of the Avaya extension-to-cellular feature, mobile workers can always be reached using a single number, so the team can collaborate more effectively and respond quickly to emergency situations.
  • Avaya One-X Communicator is integrated with Microsoft Lync, so users are aware of the presence of colleagues and can click to call them whenever needed.
  • Workers in subway stations have installed Avaya Scopia on their mobile devices, enabling them to initiate or join video conferences easily.
  • In the two control centers of Hong Kong MTR, IT staff can see the status of all stations from a large screen and can connect with a station by just clicking the corresponding button.

Quotes:
"We were very demanding of our technology partner in construction of our new communication architecture. Resilience and flexibility were important features, allowing us to migrate at our own pace so that passengers wouldn't feel disruption. We also required a platform that is forward looking and can support our future needs and applications. Avaya has demonstrated convincing competence in these areas."
Chan Ho Wing, Design Manager, Customer Communications, Hong Kong MTR

"It is our great honor to work with Hong Kong MTR on this significant project. We have been involved in a number of large-sized public utility projects in Hong Kong, and have good knowledge of the underlying challenges and complexity in such projects. In close cooperation with Hong Kong Telecom, we were able to propose a plan tailored for Hong Kong MTR to meet its needs for team collaboration now and for the future."
Timothy Mak, Managing Director, Avaya Hong Kong & Taiwan

Tags: Avaya, Hong Kong, MTR, subway, utility, video, collaboration

About Avaya:
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. Avaya Breeze enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com.

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