SOURCE: Marriott International

Marriott International

March 13, 2012 17:38 ET

Hotel in Conway, AR Wins Marriott's Diamond Award

Hotel Honored as One of the Top 10 Fairfield Inn Properties

CONWAY, AR--(Marketwire - Mar 13, 2012) - When you're competing in a pool of 680, chances of finding yourself within the top 10 are pretty slim -- unless you're doing something right. The Fairfield Inn & Suites Conway, among hotels near Hendrix College, was honored with Marriott's Diamond Award as one of the top 10 Fairfield Inn & Suites properties in America.

The hotel near Conway Regional Medical Center was nominated by Michael DePrez, Regional Director of 3H Group Hotels Inc., who highlighted the property's excellent staff as the foundation for its success. "The staff consistently strives to be number 1," he says. "They believe in one another and truly work together as a family." DePrez also recognized several key staff members who go above and beyond to be models in leadership and excellent customer service. The employees of the hotel "go above and beyond to make guests feel more at home... and establish a personal relationship with each one." The Director of Sales works to build relationships with local schools and universities and "treats groups like they are the only guests at the hotel." Walter Doby, chief engineer, "does an excellent job" focusing on hotel facilities, but pitches in wherever he's needed, from serving breakfast to standing in as a guest representative. And operations supervisor Amanda McClain "is known for giving guests pleasant surprises," DePrez says, and "goes out of her way to know each one."

DePrez isn't the only one to recognize the amazing staff at this Conway, Arkansas hotel. Guests continuously leave positive feedback. One former guest noted, "Somebody's doing something right by hiring really high-quality people." Another echoed the sentiments of many other guests when talking about the breakfast service. "The woman serving breakfast was the definition of customer service. She made us feel as if we were in her own kitchen, at her own table. What a blessing she was for us."

In addition to staying on top of guest needs and expectations, staff at this University of Central Arkansas hotel also plays a part in helping the larger community. The hotel works closely with the local Habitat for Humanity chapter, and also donates free nights for organizations (including the Humane Society, Special Olympics, and the Conway Public Schools Orchestra) to help them raise funds.

To learn more about the Fairfield Inn & Suites Conway, visit the hotel website at, where you can book rooms, find hotel deals in Conway, Arkansas, and explore nearby dining and attractions.

About the Fairfield Inn & Suites Conway
Both modern business and vacationing travelers will find a home away from home at the Fairfield Inn & Suites Conway. Located near Little Rock, and minutes from University of Central Arkansas (UCA), Hendrix College, and Central Baptist College, this hotel is a comfortable and convenient option for your Conway visit. Spacious accommodations feature mini-fridges, microwaves, coffee, complimentary high-speed Internet, well-lit desks with ergonomic chairs and data ports, and 32-inch flat-screen HD TVs. Plus, every king and double suite has its own parlor area with additional seating and a sleeper sofa, making this an ideal choice for families and groups. Featuring bright and modern decor, award-winning service, and 836 sq ft of meeting space, the Fairfield Inn & Suites Conway is the ideal choice for corporate guests, who will appreciate the full-service business center, fitness center, indoor heated pool and whirlpool, and free hot breakfast buffet.

Contact Information

    Rene Mote
    Fairfield Inn & Suites Conway
    Email Contact


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