SOURCE: Marriott International

Marriott International

June 19, 2014 11:51 ET

Hotel in Downtown Orlando Tapped for Exceptional Service, Customer Satisfaction

Guests Find Added Value and Outstanding Service at Courtyard Orlando Downtown

ORLANDO, FL--(Marketwired - Jun 19, 2014) - Welcoming guests with exceptional service and value, a popular Orlando lodging has received the TripAdvisor Certificate of Excellence for 2014 making it one of the best hotels near Universal Studios Orlando according to travelers participating in TripAdvisor ratings and reviews.

Beckoning guests with stylish accommodations and conveniently located near popular attractions, the Courtyard Orlando Downtown has also been honored with the Marriott Gold Award for 2013, a designation given to only the Top 10 percent of Courtyard hotels based on Overall Guest Satisfaction Survey Scores.

"What an honor it is to receive two such prestigious awards," said Cheryl Seckman, general manager of the impressive hotel near Mall of Millenia, The Wizarding World of Harry Potter at Universal Studios and other world-famous attractions. "I can only attribute the awards to the great service culture of our staff who strive daily to give the best customer service in the hospitality industry." 

The Certificate of Excellence award honors hospitality businesses that consistently achieve outstanding traveler reviews on TripAdvisor, a travel website which provides directory information, reviews of travel-related information and interactive travel forums. According to the website, properties chosen for the Certificate of Excellence demonstrate hospitality excellence and represent the "upper echelon" of businesses listed on TripAdvisor.

The downtown Orlando hotel, also dubbed for the TripAdvisor Certificate of Excellence in 2013, offers guests stylish guest rooms and suites so they can maximize their time with accommodations that best fit their travel needs. Complimentary high-speed Internet access, large ergonomic work areas, refrigerators and in-room safes, along with plush bedding ensembles and premium movie channels ensure a comfortable in-room experience, while the hotel's accommodating lobby, heated outdoor pool, patio and fitness center make it easy to relax and enjoy the stay, whether traveling to Orlando for business or leisure.

The Bistro, located in the hotel's well-designed lobby, features a variety of tasty choices for breakfast, lunch and dinner including favorite specialty beverages made with Starbucks® coffee, and cocktails throughout the day. The inviting lobby also features cozy media pods with free Wi-Fi, power outlets and a flat-screen TV.

About the Courtyard Orlando Downtown

Combining exceptional convenience, service and value, the Courtyard Orlando Downtown welcomes both business and leisure travelers with a friendly atmosphere and an abundance of value-added amenities to ensure a comfortable and affordable hotel experience. Located just minutes from Orlando International Airport and the Amtrak station, guests will find the hotel's convenient downtown site ideal for discovering many of Orlando's favorite destinations. Also featuring meeting rooms, professional catering services with refreshing event menus, audio-visual equipment and the service of dedicated event managers, the hotel is an ideal site for downtown business conferences, meetings and social gatherings.

Contact Information