SOURCE: Business Enterprise Mapping, Inc.

Business Enterprise Mapping, Inc.

September 15, 2011 13:53 ET

Houston Police Department Certified to ISO 9001:2008 Quality Management Standard

SCOTTSDALE, AZ--(Marketwire - Sep 15, 2011) - The Emergency Communications and Property Divisions of the Houston Police Department were certified to ISO 9001:2008 in September 2011. The Houston Police Department contracted with Business Enterprise Mapping, a Scottsdale, Arizona, consulting company that specializes in BPI to assist organizations with process improvement and certification to international standards.

The Houston Police Department (HPD), which is the largest police department in Texas, and the fifth largest in the United States, pursued ISO 9001 certification, in part, because it establishes clear guidelines and goals against which they can measure achievements. Primarily, however, HPD determined that the ISO quality management system provides the ideal business model to further the Department's commitment to continually improve its effectiveness in serving the needs of the community. John Cantú, Management Representative for the project, said, "As stakeholders from the Emergency Communications and the Property Divisions became genuinely engaged, untapped knowledge and expertise were leveraged to yield powerful results. Performance improvement has been realized in virtually every work process and the impetus to perpetuate mutually beneficial supplier-customer relationships is now established."

ISO is a worldwide set of quality standards established by the Geneva-based International Organization for Standardization. Certification under ISO 9001 ensures the soundness of an organization's processes and procedures and is a prestigious mark of quality.

John Cantú stated: "Implementing the ISO quality management system required diligence, discipline and direction. To that end, the Business Enterprise Mapping staff provided expert guidance and counsel that helped our committed HPD Team every step of the way. Without question, BEM's methodology resonated with Process Owners and Users, and proved to be essential as we navigated through this process."

The Houston Police Department is the largest of only a few police agencies in the United States to receive ISO Certification, including the Phoenix Police Department's Records and Identification Bureau, also a Business Enterprise Mapping client. Regarding HPD's zero non-conformances, Don James, President of Business Enterprise Mapping, remarked: "Only one minor observation was found by the registrar, indicating excellent preparation." Registration services were provided by auditor National Quality Assurance, USA.

Business Enterprise Mapping, Inc. is located at 20645 N Pima Rd, Suite 230, Scottsdale, Arizona 85255. Their website is at The Houston Police Department's website is at NQA's website is at

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