March 16, 2010 11:08 ET

How to Optimize Service Outsourcing

ROCKVILLE, MD--(Marketwire - March 16, 2010) - has announced the addition of IDC's new report "U.S. Customer Offshore Sourcing Strategies: Enabling Greater Export Country Competition and Altering the Offshore Industry Structure" to their collection of Outsourcing market reports. For more information, visit

This IDC study, which is based on recent 2009 U.S. demand-side research looking at U.S. customer global sourcing (offshore) strategies and outsourcing deal requirements, provides services firms with a snapshot of customer feedback on their offshore (nearshore) sourcing strategies for IT and business processes. This study also provides IDC's assessment of the impact of these buying patterns on providers, as well as on geographic locations used for offshore/nearshore resources and guidance on the best way to optimize the use of global sourcing.

"U.S. customers are changing their sourcing strategies and increasingly looking to use a broader set of export geographies as well as elevating their expectations of providers to provision more strategic services involving capital-intensive outsourcing from offshore locations," says David Tapper, IDC Program VP, Outsourcing and Offshore Services. "The impact of these dynamic changes in customer sourcing strategies should open the door to alternative export regions beyond India as sources of IT and/or business process services, enable key export countries to be viewed as strategic hubs and create a set of tier 1 global vendors that pursue building capital-intensive, infrastructure delivery capabilities across both export and import regions, with potential tier 2 players pursuing niche services markets."

For more information, visit

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