VirtuOz Virtual Agents

October 22, 2009 09:25 ET

H&R Block Selects VirtuOz to Help Provide Superior Customer Service Experience

VirtuOz Virtual Agent Solution to Proactively Ensure Customers Get Resolutions to Issues

SAN FRANCISCO, CA--(Marketwire - October 22, 2009) - VirtuOz, the leading provider of enterprise virtual agent solutions, today announced that H&R Block has selected the VirtuOz service-agent solution to provide automated guided support on the H&R Block website. The virtual agent will proactively interact with customers to find personalized solutions specific to their needs.

"Providing our customers the best possible user-experience is a key imperative for us," commented David Wiley, Vice President of Tax Service Support. "We already offer strong search capabilities on our website, but there are a variety of questions clients have that require personalized interaction. We wanted to offer a higher level of service, so we chose the VirtuOz Virtual Agent to proactively ensure clients are guided to personalized answers that are relevant to them."

The VirtuOz Virtual Agents are designed to help companies with their service or sales needs. These intelligent and engaging SaaS computer programs interact with users, interpret their input and programmatically guide them towards resolution of their specific issues. The path users take will be based on the answers they give and the specific business logic programmed by H&R Block. The agents will gather information from users, and based on their input, can clarify what customers want, ask for additional data, suggest a solution, or pass them on to a live H&R Block customer service representative, if necessary.

"H&R Block is a company that is committed to a superior user experience for its customers," stated Co-Founder and CEO, Alexandre Lebrun. "Their decision to engage customers with intelligent automated chat will not only help resolve user issues faster, but it will also help reduce the number of questions being submitted to H&R Block customer support."

About H&R Block

H&R Block Inc. (NYSE: HRB) is the world's preeminent tax services provider, having prepared more than 500 million tax returns since 1955. In fiscal 2009, H&R Block had annual revenues of $4.1 billion and prepared more than 24 million tax returns worldwide, utilizing more than 120,000 highly trained tax professionals. The Company provides tax return preparation services in person, online through H&R Block Online, through its TaxCut® software and through other channels. The Company is also one of the leading providers of business services through RSM McGladrey. For more information visit our Online Press Center at

About VirtuOz

VirtuOz's was founded in 2002 and offers next generation advanced computing and linguistic virtual agent solutions that enable enterprises to resolve their customers' issues in an automated fashion. This results in not only a superior user experience and greater customer satisfaction, but it also reduces the number of issues submitted to a company's support/sales staff. Now with over 35 clients worldwide, such as eBay, SFR, L'Oreal, and PayPal, VirtuOz is the leading provider of virtual agents for the Fortune 2000.

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