SOURCE: Huawei Symantec

March 22, 2011 07:45 ET

Huawei Symantec Customers Receive Comprehensive Service Offerings Through New Agreement With Kodak

ROCHESTER, NY--(Marketwire - March 22, 2011) - Kodak, a leading provider of information capture and document imaging technology, and Huawei Symantec Technologies Co. Ltd., a leading provider of network security and storage appliance solutions, today announced a new North American service agreement. The agreement enables KODAK Service and Support to provide professional, first-class service offerings to businesses using Huawei Symantec solutions. The new program, HS Care, offers customers three options for Kodak on-site and technical support, including:

  • HS Care Standard: 8am - 5pm local-time workday telephone support and next business day delivery on replacement parts
  • HS Care Silver: 24 x 7 telephone support, next business day delivery on replacement parts and next business day onsite support
  • HS Care Gold: 24 x 7 telephone support, replacement part deliveries and onsite support within four business hours

"Kodak continues to work with an extensive network of manufacturers like Huawei Symantec to provide support and expertise in the data storage and unified security gateway categories," said Kathy Clas, Director of Multi Vendor Services, KODAK Service and Support. "Businesses need to think about long-term solutions for protecting and managing the integrity of their data. Using Kodak's range of professional service consultant expertise, companies can effectively and safely deploy their data and make the most out of their Huawei Symantec storage and security investments."

Huawei Symantec has solutions deployed in more than forty countries. The addition of the service offering for North America is another central step in ensuring continuous, local-time, coverage for our security and storage solutions.

"More than ever, it's important for us to offer our customers diverse service offerings that complement the core products of Huawei Symantec," said Jane Li, General Manager, Huawei Symantec, North America. "The new relationship with KODAK Service and Support demonstrates an advantageous way to do this. Whether deploying a storage application at the enterprise-level or installing a unified security gateway for a mid-size business, the availability of on-site support specialists helps improve operating efficiency and business productivity -- without the need to invest in additional maintenance personnel."

KODAK Service and Support is made up of more than 3,000 professionals in 120 countries. It is a leading multi-vendor integrated services provider, delivering consulting, installation, maintenance and support services for commercial printing, graphic communications, document imaging, data storage and retail industries. KODAK Service and Support professionals are uniquely qualified to provide services that control costs, maximize productivity, and minimize business risk.

About Huawei Symantec

Huawei Symantec Technologies Co. Ltd. (Huawei Symantec) is a leading provider of network security and storage appliance solutions to enterprise customers worldwide. A joint venture of Huawei and Symantec, Huawei Symantec combines Huawei's expertise in telecoms network infrastructure and Symantec's leadership in security and storage software to provide world-class solutions that address the ever-changing needs in network security and storage for enterprises. Huawei Symantec's focus on continuous customer-centric innovations is enabled by R&D centers distributed in Beijing, Shenzhen, Chengdu, and Hangzhou in China, as well as in Silicon Valley in the U.S. The company's global customers and partners are supported by sales and service centers around the world.

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