SOURCE: Hubspan, Inc.

Hubspan, Inc.

February 02, 2011 09:00 ET

Hubspan VP, Ralph Pryor, Honored as Supply & Demand Chain Executive 2011 Pro to Know

B2B Integration Provider Executive Recognized for His Role in Successful Client Management and Implementation of Services to Customers and Partner Communities

SEATTLE, WA--(Marketwire - February 2, 2011) - Hubspan, the leading provider of cloud-scale B2B integration solutions, today announced that its vice president of client services, Ralph Pryor, has been selected by Supply & Demand Chain Executive as a 2011 Provider Pro to Know. Pryor was chosen for his strategic involvement with customers in helping them identify and solve challenges in their supply and demand chain management and in implementing real-time B2B integration solutions. The 2011 Pro to Know winners will be featured in the magazine's February/March 2011 edition.

Pryor has more than 20 years of experience leading client services teams. His role at Hubspan extends beyond those of a traditional services executive to include responsibility for overall customer relationships and experiences and the management of integration communities, from project scoping and on-boarding to account management, change management and issue resolution. As a testament to Hubspan's company philosophy of "doing business the customers' way," Pryor works closely with clients and takes a hands-on approach to mapping out business process workflows and identifying top priorities in the client integration process. 

With Pryor's leadership in client services, Hubspan has achieved an overall customer satisfaction rating of 95 percent two years in a row, while maintaining a 98 percent customer retention rate. The company achieved this while acquiring a record number of new customers and doubling new customer growth in 2010. The majority of these companies turned to Hubspan to solve demand chain or customer integration challenges, leveraging the company's cloud-based platform and managed services for real-time information exchange and to streamline key business processes, such as order-to-invoice and eCommerce punchout. 

Over the last year, Pryor led the creation of innovative strategies to address today's supply and demand chain management challenges. In particular, he helped drive the implementation of a new cloud-based business intelligence tool, WebSpan Analytics, which provides companies with access to real-time trend data around their integration processes. This business intelligence gives both IT and business managers an important tool in tracking their customer and supplier interactions, and provides them with the agility to make more informed business decisions. 

"Ralph has been and continues to be essential to the growth and success of Hubspan," said Trisha Gross, president and CEO of Hubspan. "His experience and customer-focused approach is what sets our client services team apart, and allows us to deliver a seamless and reliable business integration experience for our community. Ralph's dedication and leadership exemplifies our Hubspan culture, and it is fantastic to see him receive the recognition he deserves."

The Supply & Demand Chain Provider Pros to Know highlights thought-leaders from a software firm or service provider who have helped supply and demand chain clients and communities meet the significant challenges in the year ahead, as well as help shape the Supply Chain industry and advance Supply Chain as a respected discipline in the enterprise.

About Hubspan Inc.
Hubspan is the leading provider of cloud-based business integration solutions, helping companies automate business processes across internal and external communities. Hubspan's flagship solution is the WebSpan SaaS Integration Platform. An enterprise-class solution, WebSpan combines Hubspan's innovative, cloud-based platform and managed services with IBM WebSphere integration software. Thousands of companies, from small enterprises to the Fortune 500, successfully use the platform every day for secure, reliable and scalable business integration. WebSpan is available in packaged integration processes, from managed file transfer, PO, e-invoicing and punchout to full business processes, such as Supply Chain, Customer Integration, Advanced EDI and B2B eCommerce. For more information, go to www.hubspan.com or email webspan@hubspan.com. Follow us on Twitter @Hubspan.

About Supply & Demand Chain Executive
Supply & Demand Chain Executive is the executive's user manual for successful supply and demand chain transformation, utilizing hard-hitting analysis, viewpoints and unbiased case studies to steer executives and supply management professionals through the complicated, yet critical, world of supply and demand chain enablement to gain competitive advantage. Supply & Demand Chain Executive is a publication of Cygnus Business Media. On the Web at www.SDCExec.com and on smartphones and tablets at www.SDCExec.com/mobile.