SOURCE: HumanConcepts


August 25, 2011 11:56 ET

HumanConcepts Expands Commitment to Customers, Appoints Rana Hobbs New Director of Customer Success

Veteran Customer Relationship Expert, Strategist and Speaker Brings More Than 15 Years' Management Experience in HCM Industry

SAUSALITO, CA--(Marketwire - Aug 25, 2011) - HumanConcepts, developer of HumanConcepts Organizational Planning Suite, has announced the appointment of Rana Hobbs as Director of Customer Success. Hobbs' extensive customer relationship background includes more than 15 years of experience with prominent Human Capital Management (HCM) solution providers, including SuccessFactors, Infohrm and IDC.

Hobbs will report to HumanConcepts President Luis Rivera. She will oversee HumanConcepts' Customer Account Management (CAM) group, working closely with Marketing, Sales and Engineering teams to ensure HumanConcepts customers "have the benefit of our entire suite of products and an unparalleled user experience," says Rivera.

As Principal Consultant at SuccessFactors, a leading business execution software solutions provider, Hobbs served as an influential reporting, analytics and planning subject matter expert. She also represented the organization at industry conferences, speaking at, IHRIM and SHRM. As Senior Director of Services at Infohrm, a leading provider of workforce planning, reporting, and analytics, Hobbs led the North America services team, achieving unprecedented customer engagement and 95% annual customer renewal rates.

"My expertise is driving customer success by helping companies adopt the organizational planning best practices developed through many years of working closely with human resource and finance leaders," Hobbs said. "That's what makes HumanConcepts a perfect fit. HumanConcepts is recognized worldwide as the leading provider of high-value organizational planning solutions that help enterprises to visualize, plan, model and transition their workforces to optimally align with ever-changing business objectives."

"We expect our Customer Success team to be instrumental in introducing existing HumanConcepts customers to the HumanConcepts Organizational Planning Suite, our new SaaS platform for managing organizational change," said Rivera. "With her proven track record in customer engagement, I expect Rana and her team to enable our customers to fully leverage our solutions to solve their unique organizational challenges. That customer success will positively influence our own rapid growth as an organization."

About HumanConcepts

HumanConcepts enables enterprises to better manage organizational change of all types, including growth, rightsizing and reorganization. Using solutions from HumanConcepts, customers can achieve organizational agility, more easily understand how they are organized, plan for the future, and transition the workforce to its optimal state.

Used by many of the world's largest organizations, HumanConcepts solutions provide immediate return on investment by enabling companies to reorganize faster, manage financial targets, stay in compliance, and reduce both cost and risk. The company's products are certified by leading ERP and talent vendors such as Oracle, SAP, PeopleSoft and Lawson. HumanConcepts is based in Sausalito, California, with offices in the United Kingdom, Germany and Singapore. For more information, visit

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