Hydro Ottawa Limited

Hydro Ottawa Limited

November 18, 2010 09:16 ET

Hydro Ottawa Awarded for Outage Communications

OTTAWA, ONTARIO--(Marketwire - Nov. 18, 2010) - Hydro Ottawa was recognized as a North American leader in the adoption of best practices for keeping our customers and other stakeholders informed when power outages occur.

The company was awarded the 2010 Chartwell's Best Practices Award for Outage Communications this week at an industry symposium in Nashville.

"This award is an important validation that we are making progress towards our goal to be recognized by our customers and the utility industry as a leader in customer service." said Rosemarie Leclair, President and Chief Executive Officer of the Hydro Ottawa Group of Companies. "Enhancing the customer experience through adoption of industry-leading practices has been a high priority for Hydro Ottawa over the last few years, and it is gratifying to know that our hard work is paying off for our customers, and being acknowledged by our peers."

In selecting Hydro Ottawa for this Award, Chartwell noted that Hydro Ottawa's outage communications project was the most outstanding in terms of its nature, scope and the results it achieved.

Specifically, Chartwell recognized Hydro Ottawa's Outage Line, 613-738-0188, which provides customers with an efficient way to report an outage and to get up-to-date information about an ongoing outage; and its e-mail alert system, which helps ensure stakeholders, including media outlets and councillors, promptly receive key information regarding ongoing outages.

About Hydro Ottawa

Hydro Ottawa Limited, a wholly owned subsidiary of Hydro Ottawa Holding Inc., is the third largest municipal electricity distribution company in the province. Hydro Ottawa is responsible for the safe, reliable delivery of electricity to more than 300,000 residential and business customers in the city of Ottawa and the village of Casselman.

Contact Information

  • Hydro Ottawa Limited
    Rosemary Walsh
    Manager, Communications & Public Affairs
    Media Pager: 613-221-0063