Hydro Ottawa

Hydro Ottawa

November 04, 2011 10:02 ET

Hydro Ottawa Empowers Customers Through the Addition of New Features to its Online Customer Service Portal

OTTAWA, ONTARIO--(Marketwire - Nov. 4, 2011) - Hydro Ottawa is committed to providing its customers with state-of-the-art online tools in order to make informed decisions about electricity consumption and facilitate account management. With this goal in mind, earlier this week, a series of new web enhancements and functionalities were added to MyHydroLink, Hydro Ottawa's online customer service portal, to improve accuracy, service quality and the overall customer experience.

Customers now have the ability to set and manage thresholds online to receive e-mail notifications pertaining to their usage (kWh), cost ( ), high price usage (on-peak), as well as a payment past due alert. Another feature offered to our customers is the ability to enroll in e-billing, making the service easier to use on a 24/7 basis.

"We're harnessing technology to provide better service and added value for our customers," said Dave McKendry, Director Customer Service. "Hydro Ottawa is committed to continuous improvement and innovation as we strive to deliver value across the entire customer experience."

These new web enhancements and functionalities are in addition to the standard fare already in place at www.hydroottawa.com/myhydrolink. Here customers can view their electricity usage with hourly consumption breakdowns available the next day. Billing and payment history is accessible as well as current account balance. Customers can also process their move online and sign up for pre-authorized payments.

Use of Hydro Ottawa's online customer service portal has seen substantial growth with over 20% of Hydro Ottawa's customer's now registered. In addition, electronic billing has been a popular addition with a 46% increase in subscribers since January 2011.

About Hydro Ottawa

Hydro Ottawa Holding Inc. (Hydro Ottawa) owns and operates two subsidiary companies, Hydro Ottawa Limited and Energy Ottawa Inc. Hydro Ottawa Limited is the third largest municipally owned electrical utility in Ontario serving more than 300,000 customers in the City of Ottawa and the Village of Casselman. Energy Ottawa Inc., Ottawa's largest producer of green power, generates renewable energy and provides commercial energy management services.

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