Hydro Ottawa Limited

Hydro Ottawa Limited

April 29, 2011 05:47 ET

Hydro Ottawa Power Restoration Update

OTTAWA, ONTARIO--(Marketwire - April 29, 2011) - Hydro Ottawa crews have made significant progress in restoring electrical service to customers that were affected by power outages as a result of yesterday's severe storm. Efforts to restore power to customers still without power across the city continue in the wake of the storm. It is estimated that restoring power to all customers may take up to 48 hours.

"The damage to our distribution system is extensive. More urban hydro poles have been damaged in the last 24 hours than during the 1998 ice storm," said Lance Jefferies Director Distribution Operations. "Our staff have responded by getting power back on to as many customers as quickly as possible, ensuring that the safety of the public and our staff remain a top priority."

At the peak of the storm, more than 46,000 customers were impacted. Currently, Hydro Ottawa is responding to more than 400 outages affecting 20,000 customers. The largest impacted areas include:

  • Smyth/Russell Road Area

  • Village of Casselman

  • Montreal Road/St. Laurent Area

  • Rockliffe Park

  • Rural Kanata

These larger outages will be addressed first followed by individual outages. Restoration efforts have been hampered by downed trees, wires and poles. It is expected that there may be individual customers that will continue to be without power over the next 24 to 48 hours. Hydro Ottawa wishes to thank its customers for their patience and understanding as restoration efforts continue.

Customers may report power outages or electrical emergencies 24 hours a day by calling 613 738-0188.

If customers notice fallen power lines, they should stay a good distance away – at least 10 meters (33 feet). Customers should not attempt to clear away any trees or branches that may be touching a power line. It is recommended that customers call 911 immediately.

Updates will be provided as more information becomes available. Information on power outages is also available at www.hydroottawa.com.

About Hydro Ottawa Limited

Hydro Ottawa Limited, a wholly owned subsidiary of Hydro Ottawa Holding Inc., is the third largest municipal electricity company in the province. Hydro Ottawa is responsible for the safe, reliable delivery of electricity to more than 300,000 residential and business customers in the city of Ottawa and the village of Casselman.

Contact Information

  • Hydro Ottawa Limited
    R. Susan Barrett
    A/ Manager, Communications & Public Affairs
    Media Pager: 613 221-0063