Hydro Ottawa Limited

Hydro Ottawa Limited

July 18, 2011 22:53 ET

Hydro Ottawa Power Restoration Update

OTTAWA, ONTARIO--(Marketwire - July 18, 2011) - Hydro Ottawa crews have restored electrical service to more than 38,000 customers after yesterday's severe storm. Around the clock efforts are continuing to restore power to 1,900 additional customers affected by 50 isolated outages across the City.

"The high winds and downed trees caused significant damage – more than 300 outages throughout the city," said Norm Fraser, Chief Operating Officer, Distribution and Customer Service. "I would like to thank our customers for their patience and understanding as restoration efforts continue."

Outages affecting multiple customers will be addressed first, followed by individual outages. The largest impacted areas include:

  • Pleasant Park
  • Britannia area
  • Cumberland Ward

It is expected that some individual customers will continue to be without power over the next 24 to 48 hours.

Hydro Ottawa initiated emergency response procedures immediately following the storm Sunday evening, and crews were deployed across the City on a priority basis, to ensure safety and restore the largest outages first. More than 80 tradespersons have been involved in the restoration effort, and 30 personnel will continue to work throughout Monday night.

"We're keeping as many tradespersons on the street as we can, around the clock, to restore power to all customers as quickly as possible," said Fraser.

Updates will be provided as more information becomes available through the Outage Map at www.hydroottawa.com, and on Hydro Ottawa's 24 hour outage line at 613 738-0188. Outages and electrical emergencies can also be reported at this number.

If customers notice fallen power lines, they should stay a good distance away – at least 10 meters (33 feet). Customers should not attempt to clear away any trees or branches that may be touching a power line. It is recommended that customers call 911 immediately.

About Hydro Ottawa Limited

Hydro Ottawa Limited, a wholly owned subsidiary of Hydro Ottawa Holding Inc., is the third largest municipal electricity company in the province. Hydro Ottawa is responsible for the safe, reliable delivery of electricity to more than 300,000 residential and business customers in the city of Ottawa and the village of Casselman.

Contact Information

  • Hydro Ottawa Limited
    R. Susan Barrett
    A/ Manager, Communications & Public Affairs
    Media Pager: 613-221-0063