SOURCE: iEnterprises

October 09, 2007 09:30 ET

iEnterprises' iExtensions CRM 6.5 for Domino Lotus Notes Offers New, Powerful Automation and Efficiencies for Sales Teams

Brings Greater Configurability and Fewer Clicks for Users

Certified by IBM as Ready for Domino Lotus Notes 8.0

MURRAY HILL, NJ--(Marketwire - October 9, 2007) - iEnterprises, (http://www.ienterprises.com/), the global desktop and wireless customer relationship management (CRM) experts, today announced a major automation upgrade to its iExtensions CRM Domino/Lotus Notes software, enabling small and medium sized businesses to save both time and effort while performing their day to day tasks.

With iExtensions CRM 6.5 new automated functionality, users can quickly bypass mundane steps to complete their goals. Given the automation runs through the entire CRM solution, users can automatically pre-populate, trigger, or issue notifications by allowing macros to run when opening, editing or saving any data in the solution.

These macros take CRM automation to an entirely new level of ease of use and flexibility. When a user adds a new lead, for example, iExtensions CRM's automation can assign the lead to an internal sales representative or partner. The representative can then directly contact the lead by clicking on the URL.

Automation also makes scheduling and following up on sales procedures and performance easier, as tasks -- no matter how simple, multi-step or complex -- can be triggered either one or multiple times daily. For example, sales representatives can be prompted with documentation and instructions at each step of the sales process. This documentation supports diagrams and pictures which may help sales representatives close more deals. Or, a reminder and URL link can be automatically set to notify a representative of an overdue step in the sales process. By clicking on the URL link, the overdue step is automatically performed, setting the sales process back on track, and better positioned for success. Scheduled reports can also be sent out according to user preferences.

"Automation is the cornerstone of iExtensions CRM 6.5," said John Carini, Chief Software Architect of iEnterprises. "We strive to make our technology work the way our customers do, not the other way around. We've applied our deep understanding of intricate customer relationship management processes and how users interact with technology to weave automation through the most heavily relied on features of iExtension CRM 6.5. Our customers therefore gain a more configurable and time-saving solution that's relevant to them, and helps them achieve their business goals."

iExtensions CRM 6.5 also takes advantage of IBM's newly launched Domino Lotus Notes 8.0, with full integration into Notes 8.0 Mail. Features such as "email Caller ID" and automatic attachment import, make it easier for users to copy, funnel and house emails under appropriate account and contact databases. Other related iExtensions CRM 6.5 benefits include the ability to tap the Domino 8.0 Web 2.0 functionality that are now part of the Notes 8.0 Client, as well as incorporating Domino 8.0's built in document tools, allowing users to edit documents in virtually any format.

Please visit http://www.ienterprises.com/ for more information.

About iEnterprises

iEnterprises brings companies desktop and wireless CRM solutions that achieve their CRM vision and drive success. The global CRM experts' chief products are the award-winning CRM solution, iExtensions for Notes, and wireless CRM application, Mobile Edge. More than 10 years ago, iEnterprises began with a vision that CRM software should be affordable, easy to use, and easy to implement. iEnterprises delivers its products worldwide through a vast network of global business partners and employs a value-driven methodology and personalized approach that helps customers stay focused on their top end-users' needs. iEnterprises, is a Premier level member of IBM PartnerWorld and a member of the BlackBerry® ISV Alliance program. The company is headquartered in Murray Hill, New Jersey, and has its European office in London, United Kingdom. For more information or to download a copy of the software, visit http://www.ienterprises.com.

iEnterprises, iExtensions CRM and Mobile Edge are the exclusive properties and trademarks of iEnterprises, Inc. iEnterprises and iExtensions CRM are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. IBM, Lotus, and Lotus Notes are registered trademarks. Notes and Domino are trademarks of IBM. All other trademarks and registered trademarks are the property of their respective owners.

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