SOURCE: International Association of Outsourcing Professionals

International Association of Outsourcing Professionals

July 09, 2012 09:30 ET

IAOP Releases 2012 Rankings for The Global Outsourcing 100 and World's Best Outsourcing Advisors

Rankings, Selection Process Details and Company Strengths Featured in July 23 Global 500 Issue of Fortune® Magazine

POUGHKEEPSIE, NY--(Marketwire - Jul 9, 2012) - The International Association of Outsourcing Professionals® (IAOP®) announced Accenture has been named the world's best outsourcing provider for the fifth consecutive year and KPMG topped the list of leading advisors to the industry in the 2012 Global Outsourcing 100® rankings released today.

"This year's rankings for the Global Outsourcing 100 and World's Best Outsourcing Advisors represent the best in outsourcing, hailing from every corner of the globe," said IAOP CEO Debi Hamill. "Getting selected shows these companies came out on top following a rigorous application process and unbiased competition judged by an independent panel of recognized industry leaders in outsourcing."

Global Outsourcing 100 Results

Ranked among the top 10 service providers, along with Accenture, are, in order: (2) Infosys, (3) HCL Technologies, (4) CBRE, (5) ISS, (6) NCR, (7) Wipro Technologies, (8) Capgemini, (9) CSC and (10) TeleTech.

The leading players on both lists possess strong customer references, management capabilities, balanced performance and demonstrated competencies in an industry that is increasingly becoming more strategic and used for higher skilled knowledge-based activities.

Information gathered during the selection showed that outsourcing remains a growing segment of business. Average revenue for 2012 Global Outsourcing 100 providers was $1.6 billion, with a growth rate of 6 percent versus 13 percent in 2008.

As a reflection of the tighter employment picture globally, this growth did not result in a growth of employee count for the providers. IAOP found 17,400 employees were engaged in outsourcing on average with 2012 Global Outsourcing providers; representing the same number as in 2008. 

Advisors also showed that 2011 was a growth year for business with a revenue growth of 37 percent while growing employment by 12 percent year over year.

Other companies in the Leaders judging category of companies with more than $50 million in revenue or 5,000-plus employees are represented by providers of a diverse array of services to many industries across all corners of the globe.

In addition to the 100 service providers, IAOP produces more than 80 sublists by service area, industry served and geography that provide customers of outsourced services with an invaluable tool for selecting the right service provider. 

The Global Outsourcing 100® -- an independently judged, opt-in ranking of the world's best outsourcing service providers and advisors has become an important resource to help companies compare providers and advisors using an objective methodology. This is the eighth provider list and fifth advisor ranking.

"In today's economy, it is more important than ever for outsourcing end users to be able to easily identify and select the right company for their outsourcing needs," said Jag Dalal, IAOP Managing Director, Thought Leadership, and chairman of the judges' panel. "Getting named to The Global Outsourcing 100 and The World's Best Outsourcing Advisors is a great recognition, particularly given the strong competition, and these companies should be proud of achieving excellence in the field."

Rising Stars Named

The Rising Stars category of smaller fast-growing companies that are ranked numbers 76 to 100 provide a snapshot of outsourcing destinations to watch. The top 10 companies in this category are: (76) Intetics, U.S.; (77) Bleum, China; (78) ReSource Pro, U.S.; (79) Scicom, Malaysia; (80) Nagarro, U.S.; (81) Xceed, Egypt; (82) Itransition, U.S.; (83) Freeborders, China; (84) SoftServe, U.S.; and (85) Auriga, Russia.

Top Advisors Named

This year's top 10 advisory firms are, in order: (1) KPMG, (2) Deloitte, (3) PwC, (4) Alsbridge, (5) Ernst & Young, (6) Avasant, (7) Baker & McKenzie, (8) Kirkland & Ellis, (9) PA Consulting Group and (10) Booz & Company.

"KPMG brings together a combination of data, experience and insight that not only gives our clients a competitive advantage, but also advances the outsourcing industry in a positive way," said Mark Toon, Principal, Advisory Global Leader, KPMG Shared Services and Outsourcing. "We are very pleased that this leadership has been recognized by such a prominent voice in our industry."

For complete lists and sublists with rankings by geography, industry and service areas, please visit the IAOP page here.

New for 2013

All service provider applicants who complete the optional bonus question about CSR activities will be eligible for the 2013 IAOP/ISG Global Outsourcing Social Responsibility Impact Award (GOSRIA).

IAOP's CSR Committee and ISG specifically seek to acknowledge the achievements of outsourcing service providers committed to a CSR program that fosters community, workplace training, communication, environment and giving.

IAOP's CSR committee will act as the independent judging panel for the 2013 award, which will be presented at the ISG SIC Conference next year. The finalists for the GOSRIA will be named as a "Best in CSR Outsourcing" sublist of the Global Outsourcing 100.

About IAOP

The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.IAOP.org.

Contact Information

  • Media Contact:
    Kate Tulloch-Hammond
    Manager, Communications, IAOP
    +1.845.452.0600 ext. 122
    Email Contact

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