SOURCE: IBS America, Inc.

June 17, 2011 16:05 ET

IBS America, Inc. Sponsors 2011 Aberdeen Closed Loop Management Report

LEXINGTON, MA--(Marketwire - Jun 17, 2011) - IBS America, Inc. is pleased to announce its sponsorship of the latest study regarding Closed Loop Quality Management from the Aberdeen Group. This new research is aimed at identifying how Best-in-Class manufacturers are defining and effectively ensuring closed loop quality management across the enterprise supply chain.

The results show that Best-in-Class companies are more than twice as likely to have an executive priority to improve enterprise quality management. Best-in-Class companies are also 90% more likely to standardize on a single quality management system, eliminating disparate point solutions across the enterprise.

Aberdeen's research revealed that Best-in-Class manufacturers share the following key performance indicators:

95% new product introductions
89% overall equipment effectiveness (OEE)
25% increase in operating margin vs. corporate plan
98% on time and complete shipments

Over 59% of the survey respondents cited the need to ensure customer satisfaction as a key driver for undertaking quality management initiatives. This does not mean that companies have forgotten about cost cutting. 38% of respondents named reducing the total cost of quality as the second driving focus on quality management. Per the Aberdeen report, "When it comes to the cost of quality, companies are both attempting to reduce the costs associated with quality systems by automating and harmonizing systems as well as catching defects much closer to design and much further away from the customer."

Due in part by IBS America, Inc., a complimentary copy of the report is available by visiting

About Aberdeen Group, a Harte-Hanks Company
Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information-Opportunity-Insight-Engagement-Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

About IBS America, Inc.
IBS boasts thirty years of experience helping thousands of customers profitably produce and deliver products and services while overcoming ever evolving business challenges. IBS provides the integrated software technology necessary to create a "Culture of Compliance" that cuts across corporate 'silos' and drives achievement of enterprise quality and compliance goals at the lowest possible cost. IBS America, Inc. is a wholly owned subsidiary of IBS AG, a leading provider of highly integrated software applications that enable businesses achieve and maintain compliance with a wide range of industry standards and regulations.

Contact Information