September 07, 2005 09:00 ET

ICT GROUP Appoints Gail Lebel Senior Vice President of International Human Resources

NEWTOWN, Pa.--(CCNMatthews - Sep 7, 2005) -

ICT GROUP, INC. (NASDAQ:ICTG), a leading global provider of customer management and business process outsourcing (BPO) solutions, today announced that it has appointed Gail Lebel its new Senior Vice President of International Human Resources. In this position, Ms. Lebel will be responsible for overseeing ICT GROUP's human resources initiatives throughout Canada, Europe, Australia and the Philippines.

Ms. Lebel joins ICT GROUP with over 13 years' senior-level HR leadership and strategic management experience. Most recently, she served as Regional Director of Human Resources for Cendant Canada Inc., where she provided strategic HR direction and support for that company's Canadian and U.S. contact center operations, spanning such functions as employee relations, leadership development, benefits administration, pension plan management and reward-/recognition-based programs.

Formerly, she served as Director of HR for St. Thomas University, overseeing its organizational development and staff management, strategic HR planning, performance management and continuous professional development initiatives as well as having taught HR management courses at both the graduate and undergraduate levels.

"We are pleased to welcome Gail to our International HR Management staff, as we continue to expand our global footprint and deliver quality customer management solutions from around the world," commented John J. Brennan, Chairman and Chief Executive Officer of ICT GROUP. "Gail brings extensive experience in strategic HR leadership and development to our Company and we look forward to her working collaboratively with our global HR management staff throughout Canada, Europe, Australia and the Philippines."

Ms. Lebel obtained a Bachelor's degree and MBA from the University of New Brunswick. She has also received the prestigious Senior Professional Human Resources Certification (SPHR) designation, the Canadian Human Resources Processional (CHRP) certification and is currently pursuing Six Sigma certification training. She is based in Saint John, New Brunswick, and reports directly to Janice A. Jones, Senior Vice President of Corporate Support Services, based at ICT World Headquarters in the U.S.

ICT GROUP, headquartered in Newtown, Pa., is a leading global provider of customer management and business process outsourcing solutions. The Company provides a comprehensive mix of customer care/retention, acquisition, up-selling/cross-selling, technical support, market research and database marketing as well as e-mail management, data entry/collections, claims processing and document management services, using its global network of onshore, near-shore and offshore operations. ICT GROUP also provides interactive voice response (IVR) and advanced speech recognition solutions as well as hosted Customer Relationship Management (CRM) technologies, available for use by clients at their own in-house facility or on a co-sourced basis in conjunction with the Company's fully integrated contact center operations. To learn more about ICT GROUP, visit the Company's website at www.ictgroup.com.


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