December 13, 2007 15:45 ET

Important Announcement Regarding Letters From Santa

OTTAWA, ONTARIO--(Marketwire - Dec. 13, 2007) - Canada Post has been made aware of an unfortunate incident regarding letters from Santa being delivered in the Ottawa area. Some letters have contained inappropriate messages and Canada Post wants to avoid any distress that could be caused to a child who may receive an unsuitable letter. Parents are advised to open the letters from Santa before giving them to their children.

"This is a very serious matter for Canada Post and one we are taking very, very seriously. We are shocked and heart-broken that this much-loved quarter-of-a-century old program has experienced an incident of this kind," said Moya Greene, President and CEO. "We are working with the Ottawa Police Service to identify the individual responsible."

While working with the police and its own security personnel, Canada Post is also suspending delivery of letters from Santa in the Ottawa area for a minimum of 48 hours, and implementing new measures in the volunteer response process to guard against repetition of such incidents. The Santa Letter-writing Program has been an international Canada Post initiative for 26 years and this is the first incident of this kind in the program's history. "We deeply apologize to any families affected by this - and we also regret the efforts of our thousands of dedicated volunteers are tarnished by this regrettable incident," added Ms. Greene.

Should a family receive a letter that contains inappropriate wording, they are advised to keep the letter and envelope and contact Canada Post at 613-734-4258 or 613-734-8119.

Contact Information

  • Canada Post
    Cindy Daoust