SOURCE: Synergy Research Group

Synergy Research Group

March 01, 2010 04:00 ET

In 2009 Telephony Market Shows Solid Recovery in Western Europe

Strong Gains Posted by Alcatel-Lucent, Avaya, and Aastra, According to Synergy Research Group

FRANKFURT, GERMANY--(Marketwire - March 1, 2010) -  Synergy Research Group announces the publication of Q4 2009 and YE 2009 EMEA and Western Europe market shares. Year over year, the Enterprise Voice market fell over 23 percent in Western Europe. However, the second half of 2009 showed solid improvement and the growth in Q4 2009 was more robust than any quarter since Q4 2007. Within the challenging economic environment some vendors fared better than others navigating through increased competition and tightened customer spending. The top three vendors gaining share in Western Europe included Alcatel-Lucent, Avaya, and Aastra.

IP Telephony (IPT) continues to be the fastest growing segment of the Enterprise Voice market -- which includes IP-only and Converged IP/TDM PBX phone systems and IP Phones. In 2009, IPT represented nearly 70 percent of the total Telephony market, with the remainder comprised of the legacy markets of PBXs and KTS.

Market share gains in Western Europe in 2009 were difficult at best with those who gained or lost evenly split between 7 vendors gaining share and 7 vendors losing. Alcatel-Lucent enjoyed the largest share gain year over year with a gain of 2.64 market share points -- followed by Avaya with 1.47 points and Aastra with 1.41 points.

YE 2009 IP Telephony Line Shipment Market Shares - Western Europe

  Rankings   Market Shares
Alcatel-Lucent 1   17.67%
Avaya 2   16.94%
Aastra 3   16.93%
Siemens 4   16.54%
Cisco 5   15.41%
Nortel 6   5.96%
Mitel 7   5.82%

"In looking at the vendors in Western Europe, we see an extraordinary tight race for the #1 position. It could be argued that 3 vendors tied for second place in 2009," said Jeremy Duke, Principal Analyst and Founder, Synergy Research Group. "Nowhere else in the world do we measure such a close proximity and concentration of market shares."

Looking at 2009 market share leadership across West European countries, Synergy's findings point out a rich diversity found across West European countries. For example, the top 3 ranked vendors in the UK were #1 Avaya, #2 Cisco, and #3 Mitel. In France, the top 3 ranked vendors were #1 Alcatel-Lucent, #2 Aastra, and #3 Cisco. In Germany, the top 3 ranked vendors were #1 Siemens, #2 Avaya, and #3 Alcatel-Lucent.

Another interesting area includes the growing market of IP Phones in Western Europe. Although Cisco is the lion-share holder of the market, it continues to see its share under attack. In 2009, Cisco shed 3.5 market share points compared to Alcatel-Lucent gaining 5.2 market share points.

About Synergy Research Group

Synergy Research Group ( is a market research leader providing market intelligence to the telecom, mobile, and networking industries. Synergy's market research is available over an innovative cloud-based database, Synergy Interactive Analysis (SIA). To view Synergy's SIA web demo, visit

Contact Information

  • For more information:
    Martin Abel
    Synergy Research Group
    +49 6321 679875
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