SOURCE: Inbenta Technologies Inc.

Inbenta Technologies Inc.

May 03, 2016 12:30 ET

Inbenta's Intelligent Search Platform Adds Northern European Languages

EU Businesses Can Now Provide Semantic Search to Danish, Dutch, Finnish, Norwegian and Swedish Speakers

SAN MATEO, CA--(Marketwired - May 03, 2016) -  Inbenta (https://www.inbenta.com), the Natural Language search platform powered by Artificial Intelligence, today announced that it now supports Danish, Dutch, Norwegian and Swedish languages.

Businesses throughout the European Union can now offer intelligent search for customers native to these official languages. These are first languages for nearly a half a billion (48.6 million) Northern Europeans. Inbenta's AI-powered Self-Service System delivers instant and personalized customer service for an enhanced online experience, ultimately decreasing support costs.

Knab Bank uses Inbenta, and has garnered an enviable reputation as customer service leaders. In 2016, they won the Opiness Service Award for banking.

"Inbenta has proven itself from the outset. After only two months, we noticed a sharp decline in the call-center channel, while the new online chat experience received great appreciation from both our customers and employees," said Don van Arem, Service Manager, Knab Bank. "The Self-Service ratio on our website has seen spectacular growth, which leads to deflections of traffic to our staff. In short, we are very satisfied with the solution that Inbenta provides us."

To support these new language lexicons, Inbenta will be hiring three new expert linguists. With this investment in language and linguistic resources, the company is more aligned to new market opportunities in Europe.

In addition to Danish, Dutch, Finnish, Norwegian and Swedish, Inbenta also supports English, Euskera, Catalan, Chinese, French, Galician, German, Italian, Japanese, Korean, Portuguese, Spanish, Turkish, Romanian, and Russian.

For more information about Inbenta, please visit www.inbenta.com.

About Inbenta:

Inbenta specializes in Natural Language Processing and semantic search to improve the customer experience online through Artificial Intelligence-powered technology that helps businesses increase the efficiency of its customer service, call centers, e-Commerce, FAQs and social media platforms. Support services such as dynamic FAQs, knowledge management and virtual assistants improve business website searches, customer self-service, and e-Commerce conversions.

With a team of expert linguists assigned to each client to help them understand the root cause of queries and make suggestions on updates to FAQs, Inbenta's products help businesses improve the overall online experience offered to its customers. Inbenta's patented technology has greatly reduced incoming customer service emails and calls to call centers for industry-leading companies including Ticketmaster, CA Technologies and Schlage Locks.

Founded in 2005, Inbenta is headquartered in San Mateo, California with offices in Spain, France, The Netherlands, Brazil, and Chile. Follow Inbenta on Twitter @inbenta, or learn more at www.Inbenta.com.

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