SOURCE: HCL Technologies

November 26, 2007 08:05 ET

Independent Global User Survey Ranks HCL No. 1 in Infrastructure Outsourcing

HCL Ranked First Among 276 Vendors Qualified for This Survey by Brown-Wilson Group Inc.; Emerges as the ONLY Indian Company in the Top 10

NOIDA, INDIA and CLEARWATER, FL--(Marketwire - November 26, 2007) - HCL Technologies Ltd. ("HCL") today announced that it has been ranked as the world's No. 1 Infrastructure Outsourcing vendor by the Brown-Wilson Group for The Black Book of Outsourcing (Wiley Publishers). This report is a subset of the globally respected Annual Black Book Global User Survey.*

Of the 276 global vendors qualified for this survey, HCL, EDS, CSC, Unisys and IBM took the top five spots. The rankings were derived based on user ratings spanning 18 criteria of ITO Infrastructure Operational Excellence. HCL not only occupies the top spot on this list, but also holds the distinction of being the only Indian company in the top 10.

Notably, HCL was ranked #1 in the following infrastructure sub-categories in this survey:

--  ITO:  On-Site Comprehensive/End-to-End Infrastructure Services
--  ITO:  Remote Comprehensive/End-to-End Infrastructure Services
--  ITO:  Infrastructure Subset:  Desk Top Support Services
--  ITO:  Infrastructure Subset:  Storage & Servers
    

The company also topped the list in 13 of the 18 criteria of ITO Infrastructure Operational Excellence including Vendor Overall Preference/Highest Recommendation, Client Relationships, Breadth of Offerings, Client Types, Delivery Excellence, Deployment and Outsourcing Implementation, Integration and Interfaces, Compensation and Employee Performance, Reliability, Brand Image, Marginal Value Adds, Viability, Data Security and Backup Services, Support and Customer Care, Best of Breed Technology and Process Improvement.

"It is a great honor to be ranked as No. 1 in the infrastructure vendor category," stated Anant Gupta, COO, HCL ISD. "As the result of a Global User Survey, this ranking is a clear reflection of the continued transformational value that we have created for our customers matched with high levels of delivery excellence. As an organization with a clear IT Infrastructure DNA, we continue to be focused on delivering actionable innovation, transparency, flexibility and sustainable value-adds to our clients and being a partner in accelerating their profits and growth."

"We congratulate HCL on emerging at the top of this year's IT Infrastructure outsourcing vendors ranking and commend the company for the innovative approaches used to provide CIOs across the globe with very attractive alternative sourcing options delivered with extremely high quality standards and stringent process benchmarks," stated Doug Brown, Managing Partner Brown-Wilson Group & Co-Author, The Black Book of Outsourcing. "Based on our survey results, it is clear that HCL is leading the global infrastructure services market from the client perspective, as evidenced by their top marks across the majority of sub-categories of the survey as rated by global users."

The Black Book initiative sponsors the only annual, independent, non-biased ranking of 300 outsourcing advisors and 4,500 vendors as completely scored from over 20,000 outsourcing users' and clients' ballots. In addition to identifying The Top 50 Best Managed Global Outsourcing Vendors, 12 sublists were created from eighteen criteria of operational excellence and client satisfaction with outcomes. The Infrastructure ranking is based on vendor evaluation across 18 points of ITO Infrastructure Operational Excellence, including innovation, training, breadth of offerings, client adaptability, reliability, support and customer care, among others.

HCL pioneered the concept of Remote Infrastructure Management (RIM) with a co-sourcing model of engagement, which has added substantial value to customers including 57+ Global 1000 enterprises. The company was cited as a leader in European RIM and Global IT Infrastructure Outsourcing by Forrester and was ranked No. 1 'Specialty Offshore Infrastructure Services Provider' by NeoIT and 'Managing Offshore' magazine. HCL has also been ranked as the World No. 2 in IT Infrastructure Services by Global Services 100 Survey.

About Brown-Wilson Group

Douglas Brown and Scott Wilson, are principals of Brown-Wilson Group, an outsourcing industry intelligence and data reporting firm serving outsourcing buyers, investors, venture capital firms, corporate decision makers, organizational influencers and analysts. They are also co-authors, of The Black Book of Outsourcing. Brown-Wilson provide intelligence reporting and business development services on all segments of the outsourcing and offshoring industry Brown-Wilson.com

About HCL ISD

HCL ISD is a leading IT services company (known and registered as HCL Comnet in the Indian market and a subsidiary of HCL Technologies Ltd.). A focused player in the IT services arena, HCL ISD seeks to provide simplified infrastructure solutions through delivering high-performance management services for complex, distributed infrastructure environments encompassing the Internet, Client and legacy based infrastructures. HCL ISD addresses the growing demand for the cost-effective management of technology infrastructure across geographically dispersed locations. With a mission to develop innovative solutions for enterprises worldwide, the company has developed a unique model for Remote IT infrastructure management that enables customer organizations to achieve superior infrastructure performance and significantly reduced costs through a global delivery model. For more information, please visit www.hclisd.com

About HCL Technologies

HCL Technologies is one of India's leading global IT Services companies, providing software-led IT solutions, remote infrastructure management services and BPO. Having made a foray into the global IT landscape in 1999 after its IPO, HCL Technologies focuses on Transformational Outsourcing, working with clients in areas that impact and re-define the core of their business. The company leverages an extensive global offshore infrastructure and its global network of offices in 18 countries to deliver solutions across select verticals including Financial Services, Retail & Consumer, Life Sciences & Healthcare, Hi-Tech & Manufacturing, Telecom and Media & Entertainment (M&E). For the quarter ended 30th September 2007, HCL Technologies, along with its subsidiaries had last twelve months (LTM) revenue of US $ 1.5 billion (Rs. 6363 crores) and employed 45,622 professionals. For more information, please visit www.hcltech.com

About HCL Enterprise

HCL Enterprise is a leading Global Technology and IT enterprise that comprises two companies listed in India - HCL Technologies & HCL Infosystems. The 3-decade-old enterprise, founded in 1976, is one of India's original IT garage start-ups. Its range of offerings span Product Engineering, Custom & Package Applications, BPO, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products. The HCL team comprises approximately 51,000 professionals of diverse nationalities, who operate from 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms. For more information, please visit www.hcl.in

Annexure 1 :

OVERALL RANKING SUMMARY OF ITO: INFRASTRUCTURE VENDORS
(TOP 20 OF 46 QUALIFIED VENDORS-ALL INFRASTRUCURE SERVICES)

1 HCL TECHNOLOGIES
2 EDS
3 CSC
4 UNISYS
5 IBM
6 HEWLETT PACKARD
7 PEROT SYSTEMS
8 CIBER
9 ACCENTURE
10 COMPUCOM
11 ATOS ORIGIN
12 CAPGEMINI
13 SATYAM
14 WIPRO
15 GETRONICS
16 ACS
17 LOGICA CMG
18 INFOSYS
19 T SYSTEMS
20 TATA CONSULTANCY SERVICES

Source: ITO Infrastructure Outsourcing Vendors 2007 Ranking and Results, Blackbook of Outsourcing Annual Survey

Contact Information

  • For details, contact

    HCL ISD
    Zulfia Nafes
    Email Contact
    +91 98104 95138

    Citigate Cunningham
    Sandy Dawkins
    Email Contact
    +1 617 374 4243