Independent Research Firm Includes Quaero in US Database Marketing Service Providers Q1 2011 Report

CHARLOTTE, NC--(Marketwire - January 13, 2011) - Quaero, CSG Systems' (NASDAQ: CSGS) leading customer engagement agency, was among eight select companies that Forrester Research Inc. evaluated as part of its January 2011 report, "The Forrester Wave™ US Database Marketing Service Providers, Q1 2011." In its first appearance in the Wave, Quaero was cited as a contender and noted for its solid database marketing capabilities.

Forrester considered more than 50 vendors as part of its evaluation, but only eight companies made the final list. To be included, each of the vendors had to maintain a combination of breadth and depth of managed database customers; strategic and analytic support for database clients; and enterprise interest in the context of Customer Intelligence. This is the first time Quaero has participated in the evaluation.

According to the report, "Quaero shows strong potential. For example, its digital capabilities outshine some of our leaders, and it receives high scores for the strategic value that it delivers to its clients." 

"We are honored to be the only newcomer to this Forrester Wave and are excited to be recognized for our solid database marketing capabilities and competitive solutions," said Naras Eechambadi, senior vice president Quaero, CSG Systems. "We provide our clients with a unique blend of marketing, insight and technology to help them increase revenue and improve customer value. We are investing in top notch talent and state of the art systems to build a great customer engagement agency that will provide our clients with truly integrated capabilities to anticipate and meet their customer management challenges now and in the future."

About Quaero
Quaero is a customer engagement agency that helps clients increase customer value through intelligence-driven, one-to-one engagements. Quaero optimizes prospect and customer interactions through a combination of analytics, derived insight, database technologies and cross-channel strategies. Clients range from mid-size to Fortune 500 firms in a variety of industries, including Telecommunications, Pharmaceutical/Healthcare, Media, Financial Services, Travel and Leisure, Consumer and Technology.

Quaero is a part of CSG Systems, Inc. (NASDAQ: CSGS) a $500 million customer interaction company that reaches more than half of all U.S. households each month and manages over $36 billion in transactions annually on its clients' behalf. For more information, call 1-877-570-2199 or visit www.quaero.com.

About CSG Systems

CSG Systems International, Inc. (NASDAQ: CSGS) is a world-leading Business Support Systems (BSS) company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile and next-generation networks such as AT&T, Comcast, China Unicom, DISH Network, France Telecom, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo and Verizon. With over 25 years of experience and expertise in voice, video, data and content services, CSG Systems offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. The company serves a global client base across highly competitive industries including cable and direct broadcast satellite, telecommunications, financial services, healthcare, utilities, content and entertainment and more. For more information, visit our website at www.csgsystems.com.

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