SOURCE: Empirix Inc.

March 13, 2007 08:05 ET

Independent Study Finds Empirix Customer PowerNet Global Achieved 330 Percent ROI on VoIP Monitoring

BEDFORD, MA -- (MARKET WIRE) -- March 13, 2007 -- Empirix® Inc., which helps organizations adopt complex communications solutions with confidence, announced today that the Case Study Forum, an independent third party, has evaluated the ROI that PowerNet Global Communications (PNG) has received by implementing Empirix's Hammer XMS, a carrier-class VoIP monitoring solution for next-generation services.

The study calculated a cumulative, five-year net benefit of $840,634 for PNG, with an ROI of 330 percent and a payback period of just 10 months.

PNG is an integrated communications provider offering a wide range of voice, data and Internet solutions nationwide. The company chose Empirix's Hammer XMS solution for proactive VoIP troubleshooting, fixing problems more quickly, and improving the call quality of VoIP traffic.

According to the Case Study Forum, with its Hammer XMS installation, PNG is now able to identify, and fix, problems before they affect customers. The result has been an increase in customer satisfaction, enabling PNG to more easily launch new revenue-generating services in the future -- which is a key component of growth for the company. In addition, with Hammer XMS the company has found it can track down problems 35 percent more quickly, allowing its NOC support team to monitor traffic using less support time. PNG is also working on using Hammer XMS to provide automated outbound alerts so that the system can send out notifications whenever potential problems are found. This new process will lead to even faster troubleshooting for PNG.

"Empirix's Hammer XMS has been an important factor in our ability to move into the wholesale business," said Jason Gaddis, Manager of IP Solutions at PNG. "Companies in the wholesale network market won't even talk to you unless you have the proper monitoring and alarm tools to certify that you are proactively watching your network. Hammer XMS gives us that assurance, and it has allowed us to significantly expand our markets into areas we were never able to penetrate before."

"Empirix is the VoIP test and monitoring market-share leader because we focus on the customer's business; in PNG's case, this was to ensure the company could ramp new services and applications with confidence," said Duane Sword, Vice President of Product Management at Empirix. "We're pleased to see that PNG is using Hammer XMS to streamline its operations, enter new markets and grow its business. These tangible benefits truly demonstrate Hammer XMS's strength and versatility."

Download the full ROI report at

To download a complimentary copy of the full Case Study Forum report, visit For more information on Hammer XMS and Empirix's other testing and monitoring solutions, visit or call 1-866-EMPIRIX.

About PowerNet Global Communications (PNG)

Founded in 1992, integrated communications provider PowerNet Global Communications works with many of the country's top communications agents and affinity groups to offer a wide range of integrated voice, data, and Internet solutions to residential and commercial customers. Leveraging its reputation in the industry with strong carrier partnerships, PowerNet Global offers tremendous opportunities for carriers, resellers, agents, and affinity groups. The company is headquartered in Cincinnati, and has offices in Jamestown, New York and Chicago. PowerNet Global Communications has achieved consistent growth -- throughout the telecom industry downturn -- by developing and marketing an expanding array of competitive products, and maintaining a clear focus on delivering unrivaled customer support. Visit

About Empirix

Empirix helps organizations adopt complex communications solutions with confidence. We combine the industry's deepest knowledge of telecommunications and self-service applications with award-winning testing and monitoring solutions to ensure our customers realize the promise of their technology investments. Empirix is the only company with expertise that spans the evolution of these advanced technologies across multiple markets -- from testing in R&D labs through monitoring the end-user experience. For over a decade, thousands of quality-conscious network equipment manufacturers, service providers and enterprises worldwide have trusted Empirix to reduce the time and cost of integrating new technologies into existing environments. Visit

About the Case Study Forum

Case Study Forum is the leader in the writing and production of ROI-focused Case Studies. In addition to a customer success story, each ROI Case Study provides insight into the business impact -- the revenue, productivity and cost savings the customer achieved as a result of the investment made in the solution or service. For more information, call 508-380-8886 or visit

Empirix and Hammer are trademarks or registered trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.

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