SOURCE: IHS

IHS

November 30, 2011 15:46 ET

Industrial Heat Sources Expands Service Offering Through Personnel, Technology and Content

CLEVELAND, OH--(Marketwire - Nov 30, 2011) - Industrial Heat Sources (IHS) (www.ihshotair.com), the exclusive master distributor for Leister Process Technologies in the Midwestern U.S., is expanding its service and support offerings for Leister plastic welding equipment through a significant investment in personnel, technology and online resource content.

Over the past year, IHS' authorized Leister service center has seen a consistent increase in support requests. To satisfy this growing demand, the company is hiring new technicians and exploring new ways to provide quicker, more accessible support.

Now, if customers with video streaming capabilities -- via smartphones, tablets or webcams -- call IHS for support, representatives can set up a live, video chat. This enables IHS' technicians to see what the customer sees so they can quickly troubleshoot and diagnose any problems, and then either walk the customer step-by-step through a simple fix, or offer recommendations on next steps.

In addition, IHS has begun publishing product and application resources on its site, including: how-to blog posts, demonstration videos and eBooks. The eBooks -- currently available for the VARIMAT V2 and TRIAC S -- are complete resource guides that include everything a user needs to know to maximize the performance and life of their Leister equipment, including:

  • Product descriptions and performance details.
  • Step-by-step operating instructions.
  • Troubleshooting tips.
  • Maintenance and how-to guides.
  • Parts diagrams with order numbers.
  • Service and support contact information.

"Our expert technicians, state-of-the-art facility and commitment to the highest quality service has helped us become one of the top Leister service centers in the world," said Ken Paine, president of IHS. "Our goal now is to make service and support more readily available by giving our customers access to the latest resources any time of day so they can avoid any unnecessary downtime, saving both time and money."

About Industrial Heat Sources

Industrial Heat Sources (www.IHShotair.com) is the exclusive Midwestern United States master distributor for Leister Process Technologies' full line of roofing and industrial-heat products. The company is an unmatched source for Leister product information, service and support, and education and training. In addition to a state-of-the-art service center and an online resource content, IHS works with more than 20 certified Leister distribution and service centers across the Midwest, giving customers access to professional, quality service and support when and where they need it.

Connect with IHS on our blog (http://www.ihshotair.com/hot-air-tools-blog), Twitter (http://twitter.com/IHShotair), Facebook (www.facebook.com/ihshotair) or YouTube (www.youtube.com/user/IHShotair).

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