SOURCE: IneoQuest Technologies

IneoQuest Technologies

March 22, 2010 11:22 ET

IneoQuest Is the First to Incorporate Program Availability Into Products to Help Providers Comply With New SCTE Recommended Practice

Company Provides First End-to-End View of a Program's Availability to Help Improve Quality of Service, Control Operational Costs and Meet Service Level Agreements for Video Delivery

MANSFIELD, MA--(Marketwire - March 22, 2010) - IneoQuest Technologies, Inc., the global provider of advanced video quality and service assurance solutions, today announced that it is the first to provide end-to-end product solutions that incorporate program availability, a key performance indicator for video distribution as described in the recently published Society of Cable Telecommunications Engineers (SCTE) 168-6 2010 "Recommended Practice for Monitoring Multimedia Distribution Quality" standard. Using program availability as a standard measurement, video service providers can continuously monitor and report on delivery network performance and device reliability for quality of service (QoS) improvements, operational cost control and service level agreement (SLA) management.

The SCTE's newly approved industry practice for monitoring recommend 'availability' as the common language for measuring the quality of video delivery. Their performance target for high availability requires that a subscriber not experience any more than six (HD) to 24 (SD) seconds of errors in a program for a 24-hour period. Providers can either leverage this industry target or set their own availability objective, but by using this consistent performance benchmark, all parties involved in video service can improve business communication, such as for SLA's and overall video quality delivery by measuring the expected performance of their networks against this standardized metric.

Until now there hasn't been a method to consistently assess that the subscriber viewing expectations were being met at each and every delivery point within the network. Having a program-centric methodology allows providers to improve QoS while addressing subscribers' demands for higher quality of experience (QoE).

For cable, satellite, broadcast and telecommunications providers, IneoQuest makes possible the continuous monitoring of programs at multiple, simultaneous strategic locations, also part of the SCTE recommended practice, with its comprehensive line of cost-effective probes and streamlined management systems. IneoQuest solutions harvest vast amounts of gathered data to derive per-program accumulated errored seconds over a monitored period and feed this information into its award-winning software management platforms for real-time views of program quality and simple-to-use Program Availability Reports. Leveraging this information, providers can troubleshoot faults immediately, as well as solve systemic issues by using IneoQuest's trending analytics for assessing the overall operational health of a video network.

With its expertise in video quality management and testing, IneoQuest contributed to the development of the SCTE 168-6 2010 Recommended Practice. "As strong proponents of industry standards that further the video experience, IneoQuest was honored to join the SCTE committee and participate with other industry leaders in the development of this recommended practice," said Marc A. Todd, CEO of IneoQuest. "We recognized early on that this approach was key to improving the subscriber experience and made it a priority to incorporate this methodology directly into our products and end-to-end solutions. In fact, a number of cable MSOs are already using IneoQuest products to monitor and measure program availability."

About IneoQuest Technologies
Recognized as one of the fastest growing companies in North America by Deloitte LLP for the third year in a row and receiving numerous awards for its product innovation, IneoQuest understands the needs of providers to offer subscribers the highest level of program availability possible across multiple devices, including television, Internet and mobile. To help its customers achieve this industry recommended practice, IneoQuest has developed industry-first quality and service assurance solutions for both legacy video network delivery and leading-edge offerings like switched digital video (SDV), IPTV and video-on-demand (VOD). The company enables its customers to design, build, deploy and manage digital video networks with unique combinations of hardware, software and services.

IneoQuest has been providing the cable, broadcast, satellite, telecommunications providers and equipment manufacturers with pioneering methods and metrics for ensuring quality of service (QoS) and quality of experience (QoE), including those that address the three planes of video delivery networks. The company contributed toward the development of the SCTE 168-6 2010 Recommended Practice and also developed the patented Media Delivery Index (MDI), which is a set of measurements utilized by operators worldwide in their diagnostic strategy. To deliver custom and complete solutions to its customer base, IneoQuest leverages a premier partner network, which includes Cisco Systems Inc., Microsoft® and Spirent® Communications. Headquartered in Mansfield, Massachusetts, IneoQuest has sales operations in the North American, European, Asian and Latin American regions. More information is available at

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