SOURCE: IneoQuest Technologies

IneoQuest Technologies

December 01, 2010 09:02 ET

IneoQuest Provides Comprehensive Video Quality Monitoring Solution for One of Largest U.S. Cable MSOs

Insight Communications Chooses IneoQuest to Help Improve Troubleshooting, Ensure Customer Satisfaction and Control Operating Expenses

MANSFIELD, MA--(Marketwire - December 1, 2010) - IneoQuest Technologies, Inc., the global provider of intelligent video quality and service assurance solutions, today announced that Insight Communications, one of the top 10 largest cable MSOs in the U.S., has chosen IneoQuest's IQPinPoint™ monitoring solution to ensure high service availability for its customers in the Midwest. With IQPinPoint's comprehensive and scalable monitoring capabilities, Insight is able to better manage video delivery, quickly identify the root cause of issues and control operational expenses.

Today, service providers are facing increasing competition; therefore, proactive video monitoring and early detection of network issues have become even more critical for ensuring customer satisfaction. Insight investigated a variety of solutions, in an effort to improve upon its existing capabilities. Ultimately, they turned to IneoQuest because of its ability to monitor end-to-end video quality of service (QoS) and quality of experience (QoE) for thousands of video programs simultaneously, enabling a real-time, multi-dimensional view of video quality in a single, unified dashboard.

"Video quality of service has always been a top concern for the operation of our digital video services," said Abe Naghibi, vice president of video engineering at Insight. "However, efficiently identifying and understanding problems that impact our video delivery, such as jitter, delay and loss, is increasingly challenging in our high-capacity next generation network. IneoQuest supports 10Gb line rate monitoring with accurate measurement and metrics, such as MDI, providing us with just the solution we were seeking."

From the beginning of its relationship with Insight, IneoQuest was instrumental in helping to analyze the challenges facing Insight and immediately offer their expertise to help resolve them.
"Each customer that we work with has unique needs when it comes to video quality monitoring and service assurance, and, therefore, we always take the time to truly evaluate and design a solution that will work best for them," said Kirk George, senior marketing manager at IneoQuest. "We immediately identified that Insight had very specific performance metrics and areas of daily focus, on top of the challenges they were already facing with their current solution. By working together we were able to identify IQPinPoint as an obvious solution, and we now know that Insight and its customers will be more satisfied and receive higher quality service."

About IneoQuest Technologies
IneoQuest, the global leader on intelligent video quality and service assurance, delivers award-winning solutions to help cable, satellite, telecommunications and broadcast providers to improve quality of service (QoS) and quality of experience (QoE), and control operational costs. Leading video service and content providers rely on IneoQuest's pioneering methods and metrics to ensure delivery of all video services including 3D TV, Adaptive Multirate Streaming or Video on Demand (VOD) to any fixed or mobile screen. Among other corporate and technical achievements, IneoQuest contributed to the development of the SCTE 168 2010 Program Availability Practices and developed the patented Media Delivery Index (MDI). This innovation has driven IneoQuest to be recognized by Inc. Magazine as one of the fastest growing companies in North America for four years in a row.

Headquartered in Mansfield, Massachusetts, IneoQuest has sales operations in the North American, European, Asian and Latin American regions. More information is available at

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