ALLENTOWN, PA--(Marketwired - Sep 18, 2013) - INetU, the industry experts in complex hosting and a global provider of business-centric managed cloud and application hosting, announced today the findings of its 2012 Net Promoter Score® (NPS) customer satisfaction survey which puts INetU in the industry-leading position with an NPS score of 67. Leading global consumer technology companies typically post scores in the 60s and low 70s. The customer-centric approach of INetU puts the managed hosting company in a lead position in customer satisfaction.
INetU customers were polled regarding customer support, product usage and likelihood to recommend the Company to others. Among the findings, INetU Account Managers who work with clients scored a 98% satisfaction level -- an area INetU takes seriously when it comes to delivering on its promise of putting customers first.
Eight-year INetU customer, Charles Mertz, President of Cyberswim, agrees. According to Mertz, "We chose INetU because of their flexibility and customer service. INetU has really been flexible with us managing two platforms and two hosting environments. They have really been there for us from a customer service standpoint."
According to its NPS results, INetU, has shown the right mix when considering how to build a prosperous business. "INetU from the beginning has put our customers first. This guiding principal has enabled us to make strategic decisions that strengthen not only our products -- but our relationship with our customers," said Dev Chanchani, CEO and founder, INetU. "Our NPS survey validates our mission -- that every day our technology and services will provide the highest level of customer value and satisfaction available."
The key results of the NPS survey for INetU showcase that the Company's consistent focus has customers responding positively in three core areas:
- Account Support & Client Service: Ninety-eight percent of customers expressed satisfaction with the Company's account managers and the Client Advocate Team. Positive customer service was a direct driver to the Company's NPS score for the second year in a row.
- Client Center Excellence & Customer Satisfaction: For INetU there is no "one size fits all" method to client service. The overall percentage of Promoters for INetU has increased each of the last three years showcasing that the Company is consistently bringing its customers the highest level of service available.
- Expansion into New Services: INetU uses its customer feedback to innovate new products and services, and for purposes of continuous improvement. Many of the improvements in the Client Center and Security services are a direct result of customer feedback. Security services alone have grown two hundred and six percent year-over-year, with many new technologies emerging as a direct result of client feedback and input.
For more information on the level of customer support provided by INetU, visit: http://www.inetu.net/security-and-compliance/24-7-support
About INetU Managed Hosting
INetU, Inc., a leading managed hosting and cloud provider, delivers secure, high performance and reliable hosting for businesses worldwide. INetU expertly provides compliant solutions for e-Commerce, Healthcare, Financial Services, SaaS and more. With domestic and international datacenters, INetU has the global reach to support even the most complex hosting environments. INetU is PCI, SSAE 16/SOC 1, SOC 2/3, ISAE 3402 and Safe Harbor compliant and provides HIPAA guidance and assurances.