Siebel Systems, Inc.

Siebel Systems, Inc.

March 21, 2005 08:01 ET

InFact Saves $33,000 Every Quarter Using Siebel CRM OnDemand




MARCH 21, 2005 - 08:01 ET

InFact Saves $33,000 Every Quarter Using Siebel CRM

SAN MATEO, Calif.--(CCNMatthews - Mar 21, 2005) -

Automated Forecasting Improves Pipeline Visibility, Manages Multiple
Currency Transactions, and Drives Better Business Return

Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of business
applications software, today announced that InFact is saving $33,000
every quarter using Siebel CRM OnDemand. Automated forecasting is
helping this leading French technology consulting organization to
improve pipeline visibility, manage multiple currency transactions, and
drive better business return. Siebel Systems' hosted CRM solution has
also enabled InFact to reduce its sales cycle time by 20 percent and
increase marketing campaign effectiveness.

"InFact trades in multiple currencies around the world, and it used to
take one person up to four days each quarter to pull together all the
different currency rates and fluctuation allowances into one
consolidated spreadsheet forecast," said Richard Napier, Director of
Business Development, InFact Group. "With Siebel CRM OnDemand, currency
conversion, historical exchange rates, and roll-ups are all done
automatically. This automated forecasting is saving InFact $33,000 each
quarter in reduced overhead. Timely and accurate forecasting is also
transforming InFact into a more agile, proactive consultancy."

The InFact Group ( is a global technology consulting
organization based in France, with a presence in many of the world's
largest and most prestigious eBusiness and business intelligence
deployments. InFact deployed Siebel CRM OnDemand in Europe, the United
States, and India last year to create a single, comprehensive view of
its customers and partners across multiple channels and touchpoints. By
introducing a standard sales, marketing, and service methodology
worldwide, the company is optimizing sales performance by efficiently
tracking and qualifying every sales opportunity. The company can also
schedule and record account-related activities; identify top-performing
accounts; and conduct rigorous analysis of customer interactions by
region, industry, and revenue. In addition, InFact is able to identify
new business opportunities within existing accounts, thereby increasing
revenue per customer.

Siebel CRM OnDemand is instrumental in driving lead capture and
opportunity management. InFact is rapidly integrating internal
applications and intranet sites used for capturing sales leads --
resulting in a faster and more efficient supply of business leads to be
qualified and converted into opportunities. Siebel CRM OnDemand also
provides a single, coherent picture of the development of each
opportunity, using standard terminology.

InFact also uses the powerful sales analytics tools within Siebel CRM
OnDemand to compare average sales cycles, win rates, deal sizes, and
other key performance metrics. The company can analyze customers and
prospects by industry, region, and even city. This information is
invaluable in determining whether InFact has met its targets and where
the company needs to focus its recruitment and training resources.
Additionally, the solution's analytic tools enable InFact to better
manage and monitor its sales pipeline and improve sales forecasting.
Pipeline analysis for the current quarter is a key feature of the
company's management meetings, and Siebel CRM OnDemand is used to
display revenue forecasts for the quarter by industry, channel type, and

Siebel CRM OnDemand is also maximizing marketing campaign effectiveness.
In minutes, InFact can generate a tightly targeted group of customers
for a campaign, prepare a compelling offer -- either by email or post --
and execute the campaign. Once complete, the company is able to track
the campaign response and circulate the opportunities among the sales
team. Siebel CRM OnDemand is also used to manage adequate stocks of
collateral ahead of any campaign taking place.

One of the most important aspects of the CRM system is the resilient
hosting environment that safeguards and maintains InFact's data within a
24x7 secure and reliable infrastructure. InFact is confident that this
bulletproof approach ensures data is always available -- whatever the
scenario. "An outage, however short, would have a serious impact on our
ability to do business. Thankfully, we can rest assured that the hosting
abilities and resources will ensure we receive continuous application
availability," Napier explained.

He concluded, "As a small, fast-growing organization, we wanted to
capitalize on the benefits of CRM, but couldn't afford the investment in
an on premise CRM solution. Siebel CRM OnDemand provides almost all the
functionality of an enterprise CRM solution for minimal advance capital
outlay. It means we have the information at our fingertips needed to
compete on an equal footing with the multinational systems integration
companies. The other advantages of Siebel CRM OnDemand include the
seamless migration path to Siebel CRM Professional Edition, to Siebel's
enterprise applications, and open standard integration to other

InFact is the latest in a growing number of organizations to deploy
Siebel CRM OnDemand. Following its European launch last year, Siebel CRM
OnDemand is experiencing significant success in the UK, Italy, Germany,
Switzerland, France, The Netherlands, Nordics, Russia, and The Czech
Republic. With Siebel CRM OnDemand's support for English, French,
Spanish, Italian, and German languages, European companies can now take
advantage of Siebel Systems' proven CRM capabilities provided by a
hosted solution that enables companies to sell to, market to, and serve
customers in their native languages. Siebel CRM OnDemand is the
industry's first and only hosted CRM solution designed to work in
conjunction with "on premise" Siebel CRM systems. Sharing a common data
model with Siebel 7 applications, Siebel CRM OnDemand offers an easy
migration path to on premise Siebel CRM systems.

About Siebel CRM OnDemand

Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and
accessible from an Internet browser at a fixed price per user per month.
Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably
without any up-front IT investments. Siebel CRM OnDemand delivers
complete sales, marketing, and service functionality; built-in customer
analytics; virtual call center technology; embedded best practices; and
world-class hosting services and support. Siebel CRM OnDemand is now
available for purchase. For more information, visit

About Siebel Systems

Siebel Systems, Inc. is a leading provider of business applications
software, enabling corporations to sell to, market to, and serve
customers across multiple channels and lines of business. With more than
4,000 customer deployments worldwide, Siebel Systems provides
organizations with a proven set of industry-specific best practices, CRM
applications, market-leading analytics products, and business processes,
empowering them to consistently deliver superior customer experiences
and establish more profitable customer relationships. Siebel Systems'
sales and service facilities are located in more than 30 countries.

For more information on Siebel Systems solutions and services, please
visit our Web site: CRM --; OnDemand Solutions
--; Industry CRM --; Call Center & Service --; Sales Force Automation --; Marketing Automation --; Business Intelligence --; Integration Solutions --; CRM Services --

Except for the historical information contained herein, this press
release contains forward-looking statements that involve risk or
uncertainties. Future operating results of Siebel Systems may differ
from the results discussed or forecasted in the forward-looking
statements due to factors that include, but are not limited to, risks
associated with customer relations, such as the availability of Siebel
Systems' products and services, customer implementation of products and
services, relationships with customers, third-party vendors and systems
integrators, concentration of revenues in a relatively small number of
customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected additional
competition and the need to continue to expand product distribution and
services offerings. Further information on potential factors that could
affect the financial results of Siebel Systems are included in Siebel
Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and
its other filings with the Securities and Exchange Commission, which are
available at Siebel Systems assumes no obligation to update
the information in this press release.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in
certain jurisdictions. All other product and company names mentioned are
the property of their respective owners and are mentioned for
identification purposes only.


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