SOURCE: Infonetics Research

Infonetics Research

September 30, 2010 15:41 ET

Infonetics Research: Business VoIP service revenue up 8% in 1H10

CAMPBELL, CA--(Marketwire - September 30, 2010) -  Market research firm Infonetics Research ( released its updated 2010 VoIP and Unified Communication Services and Subscribers market share and forecast report, which now includes an IP Centrex/UC Provider Tracker highlighting deployments by provider, region, service, and platform. As part of the service, Infonetics earlier this year released scorecards for the top IP Centrex and IP connectivity service providers via its North America and EMEA VoIP Service Provider Leadership Matrix reports.

"The market for business voice over IP services slowed during the financial turmoil of 2009, but we are now seeing a good uptick in new business across all segments, particularly in IP connectivity services. Based on all indications and the feedback we are getting from service providers, we expect 2010 to end on a high note, with revenue up 13% over 2009," notes Diane Myers, directing analyst for VoIP and IMS at Infonetics Research.


  • Worldwide VoIP service revenue totaled $22.6 billion in the first half of 2010 (1H10), up 8% over 2H09, driven by solid growth in business and residential services across all regions
  • A growing number of hosted providers are incorporating unified communication elements and mobility into their standard offerings, which is creating new levels of service differentiation
  • The number of residential VoIP subscribers grew 10% between 2H09 and 1H10 to 145.4 million
  • Though residential VoIP services revenue growth is slowing due to pricing pressures across all geographies, new developments continue in regions such as Africa and Southeast Asia that previously did not have a large residential VoIP provider base
  • In 1H10, the IP connectivity segment of the business VoIP services market surged past the managed IP PBX and hosted VoIP/UC services segments to become the largest segment of the market
  • In North America, the market for business VoIP services is marked by continued consolidation, with Comcast acquiring New Global Telecom and MegaPath acquiring Speakeasy and Covad in 1H10

Infonetics' biannual VoIP and UC Services and Subscribers report provides worldwide and regional market size, forecasts, and analysis of residential/SOHO VoIP services, business VoIP and UC services, and residential/SOHO VoIP subscribers. Business voice services tracked include managed IP PBX services, hosted VoIP and unified communication services (IP Centrex by business size, UC applications, UC telephony), and IP connectivity services (VoIP VPN/IP access, SIP trunking, IP integrated access).

Consumer VoIP subscriber market share is provided for 8x8, AT&T, Cablevision, Charter, Comcast, Cox, Embratel NetFone, France Télécom, Free, KDDI, LG Dacom, LibertyGlobal, NTT, ONO, Optus, PCCW, Rogers, SFR, SK Broadband, SoftBank, Tele2 Netherlands, Telecom Italia, Time Warner Cable, Vonage, and others.

The service includes two VoIP Service Provider Leadership Matrix reports for North America and EMEA, analyzing and ranking the top IP Centrex and IP connectivity service providers.


See SERVICE PROVIDER VOIP AND IMS on Infonetics' portal ( for details:


Infonetics Research is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete more effectively.

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