SOURCE: Infonetics Research

Infonetics Research

February 23, 2011 13:54 ET

Infonetics Research: Enterprise telephony market hits 3rd straight quarter of growth; Avaya edges ahead of Cisco

CAMPBELL, CA--(Marketwire - February 23, 2011) - Communications industry market research firm Infonetics Research ( released its fourth quarter 2010 (4Q10) Enterprise Unified Communication, VoIP, and TDM Equipment forecast report, led by VoIP and IMS analyst Diane Myers.

"The enterprise telephony and unified communications market is experiencing a slow and steady recovery, ending the 2010 year up 7.4%. Leading the recovery is the move from TDM to IP across all regions, particularly North America," notes Diane Myers, directing analyst for VoIP and IMS at Infonetics Research.


  • The third straight quarter of growth in enterprise telephony equipment propelled the PBX and UC market back to annual growth in 2010, totaling $8.3 billion (up from $7.7 billion in 2009)
  • Growth among small businesses and large enterprises in Central and Latin America drove a 20% increase in PBX spending in that region in 4Q10
  • On the other hand, a pull-back in spending by small and large business in North America led to a 5% decline here in 4Q10
  • Despite the fourth quarter dip in North American PBX spending, the region was the biggest contributor to growth in enterprise telephony market in 2010, as the U.S. and Canada have been ahead of the worldwide economic recovery
  • The top vendors remain in a tight battle to gain new customers as enterprises migrate to IP and UC solutions
  • The 2 largest PBX equipment vendors, Avaya and Cisco, posted robust revenue growth in 2010, with Avaya edging ahead of Cisco by a hair for the year

Infonetics' quarterly Enterprise Unified Communication, VoIP, and TDM Equipment report provides worldwide and regional market size, market share, analysis, and forecasts through 2015 for the enterprise telephony market, including TDM PBX and KTS systems, hybrid and pure IP PBX systems, IP PBX by system size, VoIP gateways, unified communication applications (communicator, unified messaging), IP desk phones and IP soft phones. The report tracks Aastra, AudioCodes, Alcatel-Lucent, Avaya, Cisco, Dialogic, D-Link, HP, Mitel, NEC, NET/Quintum, Samsung, ShoreTel, Siemens, Tadiran, Toshiba, Vertical, and others.

The full version of this report with forecasts and in-depth analysis will be available on or before March 1.


See ENTERPRISE VOICE, VIDEO, AND UNIFIED COMMUNICATION on Infonetics' portal ( for more information:


Infonetics Research is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete more effectively.

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