SOURCE: Infonetics Research

Infonetics Research

May 19, 2011 17:45 ET

Infonetics Research: PBX market's steady recovery continues; move to IP accelerates; Cisco leads UC

CAMPBELL, CA--(Marketwire - May 19, 2011) - Market research firm Infonetics Research released its first quarter 2011 (1Q11) Enterprise Unified Communication, VoIP, and TDM Equipment preliminary vendor market share report, led by VoIP and IMS analyst Diane Myers.

"The global PBX market is typically down in the first quarter following a strong fourth quarter, and 1Q11 was no exception as the overall market dipped 2.6%, dragged down by slowing TDM PBX sales as businesses continue to shift to IP. The good news is the quarter was up 8.5% over the year-ago quarter (1Q10), signaling a return to stability," notes Diane Myers, directing analyst for VoIP and IMS at Infonetics Research.


  • The enterprise telephony and unified communication (UC) equipment market, including TDM PBX, KTS, and IP PBX systems, IP phones, VoIP gateways, and UC applications, totaled $2.52 billion in 1Q11, down 4% from 4Q10
  • Asia Pacific, where first quarter growth is typically up, posted a 7% gain in enterprise telephony equipment revenue; all other regions were down (North America was down 1%)
  • Avaya maintained its lead in the overall PBX market for the second quarter in a row
  • Cisco leads the emerging unified communications market
  • NEC had a strong quarter due to its strength in Asia Pacific
  • The pure IP PBX segment was the only segment of the market in positive territory in 1Q11, with a sequential gain of less than 1% over 4Q10, helped by positive sales from NEC, Shoretel, and Siemens

Infonetics' quarterly Enterprise Unified Communication, VoIP, and TDM Equipment report provides worldwide and regional market size, market share, analysis, and forecasts through 2015 for the enterprise telephony market, including TDM PBX and KTS systems, hybrid and pure IP PBX systems, IP PBX by system size, VoIP gateways, unified communication applications (communicator, unified messaging), IP desk phones and IP soft phones. The report tracks Aastra, AudioCodes, Alcatel-Lucent, Avaya, Cisco, Dialogic, D-Link, HP, IBM, Microsoft, Mitel, NEC, NET/Quintum, Samsung, ShoreTel, Siemens, Tadiran, Toshiba, Vertical, and others. The full version of this report with forecasts and in-depth analysis will be available on or before May 31, 2011.


To download the prospectuses, tables of contents, highlights, etc. for related and upcoming research, please log in to and go to RESEARCH, then ENTERPRISE VOICE, VIDEO, AND UC.



Infonetics Research is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete more effectively.

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