SOURCE: Infonetics Research

May 14, 2008 12:57 ET

Infonetics Research: Small business = big PBX opportunity

BOSTON, MA--(Marketwire - May 14, 2008) - A new report examining the enterprise telephony equipment spending of organizations of various sizes (micro, small, medium, and large) shows that, worldwide, small organizations make up the largest customer segment in the market.

The report, Enterprise Telephony by Organization Size, published by Infonetics Research, shows that, in addition to representing the largest customer segment, small organizations will also experience the highest PBX sales growth rates over at least the next four years.

"Small organizations are the most common size of organization, especially in Europe and Asia Pacific, and so account for the bulk of IP and TDM PBX spending. In addition, they have high birth rates, a prime driver for PBX sales, which is fueling future growth," said Matthias Machowinski, directing analyst for enterprise voice and data at Infonetics Research. "The story is different in North America, where large organizations dominate. Organizations here are almost three times as large as in Europe. But the growth opportunity for large organizations is in EMEA, APAC, and CALA, as they seek economies of scale, and capitalize on trade opportunities."

Other highlights from the report:

--  Medium organizations represent the second largest customer opportunity
    in the enterprise telephony market, exhibiting characteristics of both the
    small and the large segment: some are expanding rapidly, others mature with
    predictable and consistent expenditures
--  In North America, over 1/3 of all IP PBX and TDM equipment revenue is
    derived from large organizations, the highest portion in any region
--  TDM systems are disproportionately bought by micro and small

Infonetics' report provides worldwide and regional forecasts and market size for TDM PBX/KTS systems and IP PBX systems split by organization size (micro, small, medium, and large) in North America, Europe/Middle East/Africa (EMEA), Asia Pacific, Caribbean/Latin America (CALA), and worldwide.

For report highlights, log in to Infonetics' online portal from (see Enterprise Voice area). For sales, contact Larry Howard, vice president, at or +1 (408) 583-3335.

Infonetics Research ( is an international market research analyst firm specializing in the Communications Industry. Services include quarterly market share and forecasting, end-user survey research, service provider survey research, and service provider capex analysis.

Contact Information

  • Press Contact
    Matthias Machowinski
    Directing Analyst, Enterprise Voice & Data
    Infonetics Research
    Email Contact
    (781) 933-9868