SOURCE: Infonetics Research

Infonetics Research

June 10, 2009 17:58 ET

Infonetics Research: Survey shows companies are not slashing voice communications budgets

WOBURN, MA--(Marketwire - June 10, 2009) - North American companies recently surveyed by analyst firm Infonetics Research are primarily expecting to hold the line on voice communications expenses, not slash budgets as is feared by many in the industry.

The survey, How Companies Are Changing Their Voice Communication Spending in 2009: End-User Survey, published this week by Infonetics as part of its Enterprise Voice Continuous Research Service, asked purchase-decision makers at companies using enterprise telephony equipment whether they plan to increase, maintain, or decrease 2009 expenditures.

"Ultimately, companies do want to decrease or slow the growth of their overall voice communications expenditures. One item they're looking at cutting is communication services (long distance, trunking, conferencing, etc.), which takes up the largest portion of the budget. Meanwhile, they're willing to invest in new infrastructure and applications if it contains or reduces communication services," said Matthias Machowinski, Directing Analyst, Enterprise Voice and Data, Infonetics Research.


--  Respondent organizations plan slight reductions in communication
    services, and increases in infrastructure investments, an
    indication that buyers are willing to continue making capital
    investments if it reduces their overall expenditures
--  Voice communication expenditure cuts planned by some organizations
    are almost perfectly offset by those planning increases
--  The growth in VoIP services, as shown in Infonetics' VoIP and UC
    Services and Subscribers report, is a reflection of enterprises
    looking to decrease spending by using more cost effective IP
     --  A good number of companies continue to use TDM-based services,
         such as PRIs and T1s, even though they've already deployed
         IP PBXs


The enterprise voice survey, conducted in April and May 2009, asked purchase decision makers at North American companies that use enterprise telephony equipment (TDM or IP PBXs), or will by 2010, about their expected changes to 2009 expenditures for:

--  Infrastructure (PBXs/phone systems, key systems, phones, voice
    gateways, etc.)
--  Applications (voicemail, unified messaging, presence engines, IP
    contact center, etc.)
--  Maintenance and support (software upgrades, moves/adds/changes)
--  Communication services (local dial-tone, long distance, trunking,
    conferencing, etc.)

All respondents are purchase-decision makers, and the vast majority (87%) are the primary decision maker or have a lot of influence on voice communication purchasing decisions. The distribution of voice communication expenditures at companies surveyed ranges from up to $50,000 to over $1 million per year, with the majority of respondent organizations spending between $100,000 and $500,000 in 2008.


New to Infonetics' online portal:

Once on the portal, go to RESEARCH, then ENTERPRISE VOICE Continuous Research Service.


--  Larry Howard, Vice President:, +1 (408) 583-3335
--  Scott Coyne, Senior Account Director, Eastern North America, Europe,
    Middle East:, +1 408.583.3395

Infonetics Research is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete more effectively.

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Contact Information

  • Lead Analyst:
    Matthias Machowinski
    Directing Analyst, Enterprise Voice and Data
    Infonetics Research
    Email Contact