SOURCE: Infonetics Research

Infonetics Research

June 18, 2009 17:43 ET

Infonetics Research: Tumultuous first quarter for enterprise telephony market; Cisco still leads

BOSTON, MA--(Marketwire - June 18, 2009) - Communications market research firm Infonetics Research released the first quarter (1Q09) edition of its Enterprise Telephony report. Highlights from the market research report follow.


"The PBX market declined more than anticipated in the first quarter of 2009, with worldwide revenue dropping 31% year-over-year to $1.7 billion. A combination of less demand due to the economy, and just plain buyer uncertainty drove the market lower. Sales were relatively flat in Latin America, but were down significantly everywhere else. One of the prime drivers of PBX sales is economic expansion, and once the world's major economies recover, likely in 2010, we should see an uptick in PBX sales," said Matthias Machowinski, Directing Analyst, Enterprise Voice and Data, Infonetics Research.


--  The swings from 1Q08 to 1Q09 (year-over-year) in enterprise telephony
    vendor market share vary significantly, with Siemens gaining the most
    (4 percentage points) and Nortel losing the most

    --  Siemens is the only PBX vendor gaining share quarter-over-quarter
        in 1Q09, up 13%

--  PBX market share leader Cisco had the worst quarter (vs. 4Q08), but
    held on to the top revenue spot, slightly ahead of Avaya

--  The pure IP PBX segment was slightly more insulated than the rest of
    the PBX market, with revenue down 'only' 13% year-over-year

    --  New product introductions helped this segment avert more
        significant declines

--  TDM PBX products are expected to continue to decline as companies
    shift to IP-based communications, while the IP PBX segments (pure and
    hybrid) are expected to pick up post-recession


Infonetics' enterprise telephony report tracks 3Com, Aastra, AudioCodes, Alcatel-Lucent, Avaya, Cisco, Dialogic, Mitel, NEC, Nortel, NET/Quintum, Samsung, ShoreTel, Siemens, Tadiran, Toshiba, Vertical, and others. The report provides worldwide and regional market size, analysis, and forecasts through 2013 for TDM PBX/KTS systems, IP PBX systems with hybrid and pure IP splits, IP PBX by system size, VoIP gateways, and IP deskphones and softphones. Pivot tables are included.

Related research:

-- How Companies Are Changing Their Voice Communication Spending in 2009: End-User Survey, June 2009

-- Enterprise SBC Market Outlook, June 2009



New to Infonetics' online portal:

Once on the portal, go to RESEARCH, then ENTERPRISE VOICE AND UC.


--  Larry Howard, Vice President:, +1 (408) 583-3335
--  Scott Coyne, Senior Account Director, Eastern North America, Europe,
    Middle East:, +1 408.583.3395

Infonetics Research is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete more effectively.

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Contact Information

  • Lead Analyst:
    Matthias Machowinski
    Directing Analyst, Enterprise Voice and Data
    Infonetics Research
    +1 (781) 933-9868
    Email Contact