SOURCE: Infonetics Research

Infonetics Research

October 05, 2011 16:36 ET

Infonetics Research's unified communications survey shows Microsoft and Cisco lead, mobility key, video growing

CAMPBELL, CA--(Marketwire - Oct 5, 2011) - Market research firm Infonetics Research today released excerpts from its new Unified Communications: North American Enterprise Survey, which takes a look at the plans of organizations integrating multiple types of communication -- IP telephony, e-mail, and instant messaging (IM) -- into a unified and cohesive communication experience, commonly termed "UC."

"Companies think of unified communications as much more than just integrating voice, e-mail, and presence/IM. Creating flexibility and improving productivity by providing employees with a set of devices that allows them to work efficiently regardless of location has become absolutely critical and a huge driver for implementing UC. Along those lines, the strong theme threaded throughout our new survey is the importance of mobility; vendors that effectively integrate mobility into their UC solution in a simple and easy-to-use manner will be best positioned for success in this market," advises Diane Myers, directing analyst for VoIP and IMS at Infonetics Research.


  • Microsoft received the highest marks from medium and large businesses participating in the survey, followed by Cisco, based on unified communications buyer criteria, including service and support, technology, price-to-performance ratio (value), and other criteria
  • Following collaboration tools, the 2nd most important UC capability is mobile device integration
  • Smartphones, tablet computers, videophones, and audio conferencing bridges are the fast-growing devices being deployed in unified communications architectures
  • By 2012, 80% of survey respondents plan to use video as part of their unified communications architecture
    • With higher-quality video capabilities coming out and declining costs, video is becoming a viable mechanism for enhancing employee interactions and reducing travel

For its Unified Communications survey, Infonetics surveyed 121 unified communications purchase-decision makers at medium and large enterprises that use IP telephony (VoIP), e-mail, and instant messaging. The report includes analysis and end-user responses to questions about UC communication devices and types, reasons for and against deploying UC, top criteria for choosing a UC solution, mobile and video requirements for UC deployments, importance of video communication features, and brand awareness. The report features enterprise ratings of 10 unified communications vendors: Alcatel-Lucent, AT&T, Avaya, Cisco, IBM, Microsoft, Mitel, Shoretel, Siemens, and Verizon.


Download prospectuses, tables of contents, highlights, etc. at (see SERVICE PROVIDER VOIP AND IMS for 2011 and new 2012 services).


Infonetics Research is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete more effectively.

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