April 19, 2012 09:00 ET

Infor Partners With ClickSoftware to Enhance Scheduling of Mobile Workforces

Integrated EAM Solution Enables Field Service Organizations to Optimize Scheduling and Reduce Carbon Footprint

NEW YORK, NY--(Marketwire - Apr 19, 2012) - Infor, a leading provider of business application software serving more than 70,000 customers, today announced a partnership with ClickSoftware, a leading provider of automated workforce management and optimization solutions. Through the strategic partnership, Infor will integrate its Infor10 EAM application with ClickSoftware to enable field service organizations with large, complex workforces to improve visibility, reduce costs and boost service levels by optimizing schedules while factoring in travel time, service level agreements, employee qualifications and accreditations, and parts availability.

News points

  • Infor plans to integrate Infor10 EAM and ClickSoftware to help organizations achieve best-in-class schedule optimization for the management of large and complex resources, including the ability to allow schedule adjustments based on real-time feedback. Integration is accomplished with the use of Infor10 ION technology, Infor's lightweight middleware platform.
  • The integrated application uses mobile capabilities to allow users to easily allocate resources that best fit specific work order tasks and adjust resource allocation based on live feedback from field service teams, boosting visibility and productivity.
  • Infor's partnership with ClickSoftware was established in response to increased demand for scheduling capabilities that can handle large personnel numbers, optimize complex crew availabilities, minimize schedule windows for specific assets or tools, and continually adjust to the demands of an internal and external workforce.
  • UK-based defense leader AWE (the Atomic Weapons Establishment) is the first company to deploy the integrated application, and plans to use the capabilities to reduce its carbon footprint and deliver productivity benefits across the business.

AWE quote
"We recently invested in Infor10 EAM and ClickSoftware to achieve two key objectives across our asset and service management operations," said Ken Chapman, manager, asset management, AWE. "As part of efforts to reduce our carbon footprint, we plan to use the enhanced scheduling capabilities to optimize route planning in our logistics operations, while at the same time, we will improve scheduling of our 400 engineers for increased productivity and improved service across the business."

ClickSoftware quote
"ClickSoftware looks to build lasting partnerships with world-class technology providers and system integrators. Our partnership with Infor provides business solutions that help drive growth and greater success for our customers," said Nigel Clark, senior vice president of business development, ClickSoftware. "Our solutions have become the backbone of service operations management in many leading organizations worldwide by turning them into real time service enterprises. They enable shorter appointment times for customers, and, once promises are made, on-going updates on the expected arrival time of the service technician. Improved schedule and route optimization also offer significant savings in fuel consumption and a positive environmental impact with the reduction of carbon emissions."

Infor quote
"As organizations remain focused on reducing costs and improving service levels, we are seeing increased demand for capabilities which can optimize scheduling of complex resources to complement asset management," said Stephan Scholl, President, Infor. "Through our partnership with ClickSoftware Infor10 EAM will enable organizations to schedule highly complex workforce structures and variables, from complex sub-contractor arrangements to the management of limited windows of opportunity for the use of specific assets or tools."

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About ClickSoftware
ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of field service business. Its portfolio of solutions, available on demand and on premise, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Its patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time service scheduling software, mobile workforce management, enterprise mobility, and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource. For more information, please visit

About Infor
Infor is the world's third-largest global supplier of enterprise applications and services to large and mid-size companies across numerous industry sectors. It provides software and services that help more than 70,000 customers in 164 countries improve operations and drive growth. To learn more about Infor, please visit

Safe Harbor Statement
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Infor and its customers from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2011 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.