SOURCE: Infor

Infor

March 04, 2011 08:00 ET

Infor Receives 2011 MarketTools ACE (Achievement in Customer Excellence) Awards for Support and Consulting Services

ATLANTA, GA--(Marketwire - March 4, 2011) - Infor, a leading provider of business application software serving over 70,000 customers, today announced that the company has won two 2011 MarketTools ACE (Achievement in Customer Excellence) Awards. The accolades demonstrate Infor's outstanding commitment to customer satisfaction for its consulting services at the onset of a software purchase and to customer support to help keep Infor solutions running at peak performance.

The MarketTools ACE Award certifies, acknowledges and celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates the recipient's rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes.

"We are honored to have been awarded a MarketTools ACE Award. This recognition is a testament to our commitment to delivering the best customer support experience possible," said Marylon McGinnis, SVP Global Support, Infor. "Every day, we help our customers thrive by providing a trained support team they can rely on to help make the most of our solutions in a rapidly changing business environment."

"Infor's business-specific solutions with built in industry experience provide customers with a competitive advantage in today's volatile business landscape," said Jim Byrnes, SVP Consulting Services, Infor. "The MarketTools ACE Award can be attributed to our consulting services teams providing best-in-class implementation with training, consulting, and the full range of services that Infor provides to help customers use our solutions to reach top performance."

"High customer, employee and partner satisfaction levels are critical drivers of business growth and long-term profitability," said Scott Arnold, president and CEO of MarketTools, Inc. "We are delighted to recognize Infor for its commitment to achieving the highest levels of satisfaction and loyalty, and we are proud that they rely on MarketTools CustomerSat for their enterprise feedback management initiatives."

About the MarketTools ACE Awards
Established in 2005, the MarketTools ACE Awards program recognizes outstanding achievement in customer, employee and partner satisfaction. To be eligible for a 2011 MarketTools ACE Award, clients must have conducted one or more surveys to assess customer satisfaction, employee satisfaction, or partner satisfaction between October 1, 2009 and September 30, 2010, and complete an application form. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. The customer feedback on which awards are based must be representative of the entire business, business unit or business segment to which the award applies. MarketTools ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of the target audience or representative sampling with specified minimum confidence levels and maximum margins of error.

About MarketTools, Inc.
MarketTools is the leading provider of software and services for enterprise feedback management (EFM) and market research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools' premier portfolio of technology-based insight brands includes CustomerSat™, TrueSample®, Zoomerang®, ZoomPanel® and ZoomPanel Tech™. MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit: www.markettools.com.

About Infor
Infor is a leading provider of business applications, with over 8,000 employees serving over 70,000 customers in 125 countries. Infor focuses on two core beliefs: the importance of constant innovation and the value of laser focus on its customers. Infor delivers software that is simple to buy, easy to deploy, and convenient to manage.

Infor's focus on automating key business processes and integrating over 70 acquisitions of proven and widely deployed application products has served its customers well. These customers include:

  • 8 of the top 10 aerospace companies

  • 9 of the top 10 high tech companies

  • 9 of the top 10 pharmaceutical companies

  • 80 of the top 100 automotive suppliers

  • 19 of the top 35 retailers

  • 9 of the top 20 electrical distributors

  • 4 of the top 5 brewers

  • Over 1,100 apparel and footwear companies

  • Over 1,100 state and local government agencies

  • Over 3,000 financial services companies

  • Over 7,000 machinery manufacturers

For additional information about Infor, please visit www.infor.com.

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