SOURCE: Information Builders

Information Builders

August 31, 2009 08:58 ET

Information Builders Recognized for Leading Business Intelligence, Performance Management, Integration Solutions, and Customer Service

Recognition From Ventana Research, BARC, Butler, SC Times, ComputerWorld, and American Business Awards Reflects High Marks Among Industry Analysts and Customers

NEW YORK, NY--(Marketwire - August 31, 2009) - Information Builders, an independent leader in business intelligence (BI) solutions, today announced significant momentum in customer-driven accolades from leading research firms, technology publications, and business organizations. Information Builders' product quality and customer satisfaction have been highlighted across the industry with recent recognition from Ventana Research for both performance management and business intelligence, Butler Group for performance management, SD Times for integration, and in the BARC BI Survey 8.

"Companies that fair the best in economic downturns are those that focus on their strengths, and Information Builders' strength has always been its customer relationships," said Mark Smith, CEO and executive vice president of Ventana Research. "Our research indicates that from a customer perspective, Information Builders leads the way in product satisfaction and customer service -- two highly valued criteria in our Value Index."

In the past three months, Information Builders has been recognized by the following:

-- Named as Hot Vendor in both Ventana Research's first-ever 2009 Value Index for Performance Management and in its Value Index on Business Intelligence. Information Builders secured a weighted top-ranking position for products and customer assurance supporting BI and performance management, and is therefore certified to best represent buyer value based on a thorough evaluation and audit of the company and its products based on research and verified facts.

-- Butler Group's Technology Audit of WebFOCUS Performance Management Framework (PMF) v5 commended Information Builders' operational approach to performance management and its use of rich Web 2.0 functionality and predictive analysis. Butler also acknowledged PMF's personalization features, print-quality publishing, mobile alerts, deep analytics, and strategy authoring as well suited to large and medium-sized organizations.

-- Information Builders scored well in the Business Application Research Center's (BARC) recently released BI Survey 8, the world's largest independent survey of business intelligence and performance management users. Ranked second in overall Key Performance Indicators (KPIs), product quality and support KPIs, and aggregated loyalty KPIs, Information Builders also came in:

--  First in prevalence rates
--  Among the top three in product reliability, support quality, and
    overall performance
--  Among the top five in number of applications, range of applications,
    data volumes, and fewest product-related problems

-- SD Times 100, which recognizes the top companies, organizations, and individuals that had the greatest impact on software development, included iWay for demonstrating leadership and innovation in Service-Oriented Architecture (SOA)-Enablement. Selected by knowledge-management practitioners, theorists, analysts, and vendors as well as their customers and colleagues, iWay was recognized in the "SOA and Middleware" category.

-- The 2009 ComputerWorld Honors declared United States Transportation Command (US TRANSCOM) a winner at a June ceremony in Washington, DC for using BI technology to benefit society. ComputerWorld also honored two additional Information Builders customers, New York Public Library and Columbus City Schools, for their innovative use of BI technology, as well as five other Information Builders clients.

-- Information Builders' Customer Service was recognized for the second straight year as a finalist in the 2009 American Business Awards™ for "Customer Service Department of the Year" among more than 2,600 entries. In 2008, Information Builders' customer support achieved stellar results and collaborated more effectively than ever before with three community-building programs, which yielded increased customer satisfaction, all while reducing training costs for Information Builders.

"Amid the turbulent economic times and consolidation in the BI market, Information Builders has remained a constant for our customers, consistently delivering unequaled customer service and product satisfaction," said Information Builders founder and CEO Gerald Cohen. "This recognition is a testament to those efforts and to the quality of our technology."

About Information Builders

Information Builders' award-winning combination of business intelligence (BI) and enterprise integration software has been providing innovative solutions to more than 12,000 customers for the past 30 years. WebFOCUS is the world's most widely utilized business intelligence platform. It provides the security, scalability and flexibility needed at every level of global extended enterprises. Its simplicity helps create executive, analytical, and operational applications that reach dozens to millions of users. Information Builders' iWay Software suite provides state of the art, multi-purpose, pre-built integration components that address all SOA, application, data and information management requirements. Its integration adapters have been adopted by the leading software platform providers. Information Builders also offers solutions in the performance management, business activity monitoring, and enterprise search markets. The company's comprehensive enterprise product offerings give Information Builders' customers the ability to grow and innovate according to their needs.

Information Builders' customers include most of the Fortune 100 and U.S. federal government agencies. Headquartered in New York City with 90 offices worldwide, the company employs 1,450 people and has more than 350 business partners. More information is available at

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