SOURCE: Information Builders

Information Builders

June 23, 2011 08:00 ET

Information Builders Wins Customer Service Team of the Year Award in the 2011 American Business Awards

Business Intelligence Leader's Customer Service Recognized for Fourth Consecutive Year

NEW YORK, NY--(Marketwire - Jun 23, 2011) - Information Builders, an independent leader in business intelligence (BI) solutions, today announced that its Premium Support team received the "Customer Service Team of the Year" Stevie Award in the 2011 American Business Awards (ABA). Information Builders was also named a finalist in two additional categories, "Customer Service Executive of the Year" and "Customer Service Department of the Year." This is the fourth consecutive year that the company's customer service has been recognized by ABA.

More than 2,800 entries from companies of all sizes in virtually every industry were submitted for consideration in 40 categories for this year's awards. Information Builders' Premium Support team is made up of 15 individuals who support nearly 60 Fortune 500 premium customers. The team, under the direction of Senior Manager Keyla Serrano was recognized for providing its best level of support to date by implementing a variety of initiatives. These include expanded customer service to proactively address premium customer issues, enhanced premium support features, and increased customer advocacy.

"Information Builders' superior customer service is one of the reasons our business continues to grow," said Gerald Cohen, CEO and founder of Information Builders. "Keyla and her team are dedicated to providing the highest level of support to our most strategic clients, ensuring customer satisfaction and retention. I'm incredibly proud of their work and delighted to see their efforts recognized by this award."

This year's Stevie Award winners were announced during the ABA's annual gala on Monday, June 20 at the Marriott Marquis Hotel in New York City. More than 600 executives from across the U.S. attended the event.

Details about The American Business Awards and the list of finalists in all categories are available at

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at

About Information Builders
Information Builders provides software and services that bring smarter decision-making and streamlined processes to leading organizations in business, government, and education worldwide. The company's software is installed in tens of thousands of locations, servicing millions of users. Its WebFOCUS business intelligence (BI) platform delivers massively scalable information applications, analytics, and customer-facing portals to the new generation of information users to deliver game-changing business results. Its iWay Software integration platform allows enterprises to leverage all of their information resources to streamline internal and business-to-business processes while escalating the overall accessibility and integrity of information regardless of environmental complexity. Headquartered in New York City with 60 offices worldwide, the company employs 1,350 people and has established significant industry partnerships. Visit Information Builders at For ongoing news, go to or follow Information Builders at @infobldrs.

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