SOURCE: Informiam

February 13, 2007 09:51 ET

Informiam Receives Customer Inter@ction Solutions® Magazine's 2006 Product of the Year Award

Informiam's Call Analyzer Delivers Real-Time Contact Center Performance Management

ATLANTA, GA -- (MARKET WIRE) -- February 13, 2007 -- Informiam, the leader in Customer Experience Optimization, announced today that its Call Analyzer has received a 2006 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions magazine. Customer Inter@ction Solutions has been the leading publication covering CRM, contact centers and teleservices since 1982.

This is the second consecutive year that Informiam has received the prestigious Product of the Year Award.

Informiam's Call Analyzer is a real-time performance management solution that enables contact center executives and personnel to resolve problems before they impact the customer. With Call Analyzer, contact centers can reduce issue identification time by as much as 90 percent, meet service levels without adding staff, and optimize revenue streams by minimizing business interruptions.

"Call Analyzer searches for performance issues and identifies their true root cause for fast resolution to problems," said Stuart Granger, President and COO of Informiam. "This award reflects the growing importance of real-time visibility and performance management to contact center enterprises."

"Each year, we recognize companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. "Informiam has proven its commitment to quality and excellence in solutions that benefit the customer experience and deliver ROI for the companies that use them."

The Product of the Year Award winners for 2006 will be featured in the January and February 2007 issues of Customer Inter@ction Solutions magazine.

For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Informiam

Informiam (www.informiam.com) is the pioneer in solutions that enable Fortune 1000 organizations to proactively optimize their customers' experience. These next-generation solutions correlate business and productivity events, instantly alerting managers and supervisors to the contact center issues that matter, so they can effectively manage their resolutions before they damage customer relationships and business performance. Informiam delivers proactive contact center management solutions to customers across an array of industries, including Financial Services, Retail, Telecommunications, Hospitality and Logistics. For more information, call 866-630-8808.

About TMC

Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

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