SOURCE: Infortrend Corporation

Infortrend Corporation

July 11, 2013 17:06 ET

Infortrend® Priority Support Plans Maximize Mission-Critical Network Uptime via 24/7 Priority Help Desk Support; Advance Replacement Parts, On-Site Service in as Little as 4 Hours

Priority Support Plans (PSP) Supplement Infortrend's Standard 3-Year Warranty With Advance Replacement Hardware, Priority Access to Help Desk Engineers, and On-Site Service Options to Fit Enterprise Data Center Needs & Budgets

SAN FRANCISCO, CA--(Marketwired - Jul 11, 2013) - Infortrend Corporation today announced expansion of its Priority Support Plan (PSP) program for EonStor DS (ESDS), EonStor (ES) and EonNAS 3000/5000 products, which aims to help enterprise and data center customers keep their mission-critical storages running at maximum uptime by offering 24/7 telephone access to Infortrend support engineers, advance replacement units in case of a hardware failure, and 9/5 on-site service options that can put a service technician at a customer's site in as little as 4 hours. PSPs are offered as supplemental programs to Infortrend's standard 3-year warranty and are offered in 3 distinct plan levels with durations from 1 to 5 years.

Infortrend PSP Program Level Details:

  • PSP Level 1 Plus - 24/7 priority telephone help desk support with Field Replaceable Unit (FRU) parts the next business day in the case of hardware failure;
  • PSP Level 2 - 24/7 priority telephone help desk support with FRU parts delivered the next business day, and a field service technician on-site within the next business day (Monday ~ Friday) within a 9 hour appointment window (9/5);
  • PSP Level 4 - 24/7 priority telephone help desk support with 9/5 Engineer Onsite Services within 4 hours. Replacement parts are prepared by customer. Infortrend sends FRU parts to customer and FRU arrives on next business day.

Infortrend PSPs are available to customers in the 48 contiguous United States and Canada, and are available from 1 ~ 5 years of duration from date of purchase and registration of the PSP. All major system components are covered, include backplane (mid-plane).

"Our newly expanded Priority Support Plans are ideal for installations where absolute maximum uptime is demanded," said Tony Chu, President of Infortrend Corp. "Providing around the clock priority help desk services, advanced replacement parts, and expedited onsite service help our customers keep their critical storages running at extremely high levels of availability. These services are available for purchase with select Infortrend hardware or separately after purchase from our authorized commercial distribution channel."

About Infortrend
Founded in 1993, Infortrend Corporation (TSCE: 2495) is a leading provider of high performance networked storage solutions focusing on quality, reliability, choice and value. Fueled by a depth of technological expertise and system level knowledge, Infortrend storage solutions have been widely deployed on a variety of demanding applications by multiple users across commercial and industrial markets. Its core brands include the ESVA, EonStor DS, EonStor and EonNAS product families. For more information, please visit

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