SOURCE: Chordiant Software

May 25, 2005 08:00 ET

ING Canada Selects Chordiant to Transform Policyholder Sales and Servicing

Chordiant's Process-Driven Servicing Solution Enables BELAIRdirect, a Subsidiary of ING Canada, to Deliver Highly Effective Sales & Servicing

CUPERTINO, CA -- (MARKET WIRE) -- May 25, 2005 -- Chordiant Software, Inc. (NASDAQ: CHRD) announced that one of Canada's leading direct providers of home and car insurance, BELAIRdirect, a subsidiary of ING Canada, has selected Chordiant's Enterprise Platform and Servicing solutions designed to drive sales and servicing interactions with policyholders across multiple channels. The Chordiant solution is designed to provide BELAIRdirect with a seamless, consistent experience to its customers from the initial quotation through to collaborative completion.

"Our objective has always been to improve the quality of our contacts with our customers and to offer them a unique experience," said Denis Guertin, BELAIRdirect's Chief Operating Officer. "The Chordiant solution's rich process management capabilities give us the ability to improve interactions in our call centers, streamline processes between our agents and expand self-service capabilities offered through our web site. The solution's rich framework and insurance content accelerators will provide us with rapid time to value and greater on-going business agility."

Chordiant solutions enable insurers to automate, streamline and manage servicing processes across multiple channels and back-office service centers. Through direct integration of various back-office systems into a unified process-driven desktop, agents are empowered with a unified policyholder profile, guided interactions and automation of complex decisions and customer-specific recommendations.

"To sustain profitability and competitive advantage, it is essential that carriers find ways to reduce the cost to service policyholders while improving top line revenue growth opportunities. Our solutions focus on delivering processes and rules to remove inefficiencies across the servicing process while improving the quality of interactions with policyholders," said Robert Mullen, President World Wide Field Operations, Chordiant Software. "We also see that insurers are limited in their opportunities to interact with their policyholders. In order to leverage every contact, our solutions also provide integrated marketing and decision management to deliver highly relevant, customer-specific recommendations and offers during interactions."

About ING Canada

ING Canada is a member of the ING Group, a global financial institution offering banking, insurance and asset management to over 60 million private, corporate and institutional clients in 50 countries. ING Canada, through its subsidiaries, is the largest provider of property and casualty insurance in Canada. BELAIRdirect, a subsidiary of ING Canada, annually processes approximately 350,000 policies through its website and its 500 agents

About Chordiant Software, Inc.

Chordiant (NASDAQ: CHRD) automates the end-to-end operational business processes that enable the business from the back-office systems, existing applications and processes through to the communications with customers.

Chordiant Solutions combine powerful business process management technology with your business processes for multi-channel applications in marketing, decision management, the contact center, and retail channels, including self-service. The solutions provide end-to-end, process-driven applications, encompassing a single view of the customer, delivered through a role-based desktop. The solutions integrate with existing systems and data thereby leveraging current assets. Chordiant Services enable rapid and successful implementations by reducing risk, increasing return on assets and lowering total cost of ownership. Headquartered in Cupertino, California, Chordiant maintains offices in Boston, MA; Mahwah, NJ; Manchester, NH; New York City; London; Paris; Amsterdam; and Munich.

Safe Harbor

This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's Transition Report on Form 10-K/T, and Quarterly Reports filed on Form 10-Q. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

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