SOURCE: MaintenanceNet, Inc.

March 03, 2008 08:00 ET

Ingram Micro Reseller Services Portal, Powered by MaintenanceNet, Delivers $15 Million per Month in Service Renewal Opportunities to Ingram Micro Solution Providers

Data-Integrity Driven Portal Manages $200 Million in Service Contract Opportunities, Drives Dramatic Improvements in Service Revenues for Manufacturers and VARs

NEW ORLEANS, LA--(Marketwire - March 3, 2008) - At the Ingram Micro VentureTech Network (VTN) Spring Invitational, MaintenanceNet Inc., the leading provider of maintenance contract management services, today announced a new milestone, with $15 million in service renewal opportunities now being delivered to Ingram Micro Inc. (NYSE: IM) solution providers on a monthly basis via the Ingram Micro Reseller Services Portal (RSP), powered by MaintenanceNet. At VTN, MaintenanceNet is also commemorating the two-year anniversary of its launch of the RSP, which is a comprehensive software-as-a-service (SaaS) platform designed to make it easier for value-added resellers (VARs) to quote, order and manage service contracts for their customers.

Offered free of charge to all U.S. Ingram Micro solution providers, the RSP currently manages more than $200 million in service contract opportunities, with $45 million in additional service renewal opportunities anticipated over the next 90 days. Vendors participating in the RSP include HP, Fujitsu, ADTRAN, Cisco, Lenovo and IBM, with seven more coming on board in the next two quarters. These vendors support the Ingram Micro RSP and work closely with MaintenanceNet to enhance the ability of VARs to increase profitability by selling more services.

One of the biggest advantages that VARs gain from the Ingram Micro RSP is its integrated, quote-to-order feature for Cisco SMARTnet orders, which reduces the ordering process to minutes, eliminating the need for manual entry on multiple systems and simplifying complex searches for service options. Ingram Micro-specific pricing, as well as an easy-to-use service look-up tool, have been embedded into the ordering service, enabling solution providers to configure, quote and order Cisco SMARTnet renewal services from a single, streamlined web location.

According to Justin Crotty, vice president of services for Ingram Micro North America, the importance of the RSP as a business-building tool for VARs cannot be underestimated. "The Ingram Micro RSP is not only one of the core growth pillars within our services division, but it has also become indispensable to many of Ingram Micro's solution provider communities, including VTN," he said. "Its capabilities for service renewal, registration and Cisco quote-to-order are transforming the way our reseller customers drive new revenue opportunities."

Through MaintenanceNet's advanced registration services, vendors participating in the Ingram Micro RSP have increased service-related opportunities for VARs by as much as 180 percent since the launch of the portal. In addition, the Ingram Micro RSP has enabled vendors such as HP to improve registration rates from a previous average of 60 percent to a current average of 90 percent.

"Higher registration rates not only strengthen customer relationships by ensuring that end customers are not denied the services to which they are entitled, but they also clearly translate into substantial increases in renewals on expiring service contracts," said Scott Herron, CEO for MaintenanceNet. "The end result is dramatic improvements in service revenues for both vendors and solution providers."

More than 2,200 solution provider organizations leveraged the Ingram Micro RSP in 2007. Beyond registration and service renewal improvements, it has also delivered more than $1 billion in product refresh opportunities to Ingram Micro solution providers.

Unlike competing solutions, the Ingram Micro RSP is designed to support multiple data feeds from a wide range of supply chain sources including systems designed for point of sale (POS), enterprise resource planning (ERP), sales out and customer relationship management (CRM). With built-in tools for complete service contract management, the RSP's key features include automated registration services, identification of unprotected assets to present new service sales opportunities, discovery of product refresh and service renewal opportunities, and service quoting and ordering.

Through its web-based, SaaS platform, MaintenanceNet provides a "register, renew, refresh" methodology that offers an entirely new approach to service contract lifecycle management, making it easier for manufacturers and their channel partners to recover lost revenue opportunities and sell more services.

At the VTN Spring Invitational, MaintenanceNet will provide Tech Fair demonstrations of the RSP, and its executives will also deliver a presentation for manufacturers on the benefits of participating in the program. For more information, please contact MaintenanceNet at 866-699-7212.

About MaintenanceNet

MaintenanceNet is the leading provider of maintenance contract management services. The company's technology platform provides proven increases in overall profitability and revenue for manufacturers. MaintenanceNet's channel-friendly solutions automate and improve underlying data integrity, resulting in reliable customer information for registering and renewing service contracts. Using its online, interactive SaaS platform, MaintenanceNet provides the entire supply chain with a 360-degree view of their service contracts. The world's largest technology leaders turn to MaintenanceNet to achieve greater success in their service businesses. For more information, please visit or call 866-699-7212.

MaintenanceNet is a registered trademark of MaintenanceNet Incorporated. All other trademarks are property of their respective owners.

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    MaintenanceNet, Inc.
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